How To Get Your Capital One Refund


We support reforms to the financial marketplace that protect consumers from unscrupulous banks and lenders.

By Consumers Union on Wednesday, July 18th, 2012

Consumers Union alongside of activists like you fought for the creation of the CFPB, a financial watchdog whose job is to stop unfair practices and fight for consumers. The CFPB was the consumer centerpiece of the 2008 Dodd-Frank financial reform bill.

In the watchdog’s first enforcement action it ordered Capital One to provide $140 million in refunds to an estimated 2 million customers who were misled into buying “add-on products” like credit monitoring or payment protection when they activated their credit cards.  In addition, Capital One must pay a $25 million fine for these abusive marketing practices.

Separately, the Office of the Comptroller of the Currency ordered Capital One to pay a $35 million fine for the marketing abuses as well as unfair billing practices.  Customers affected by the unfair billing practices will get approximately $10 million in refunds.

CFPB’s strong action against Capital One is just the latest by financial regulators who have targeted the bank for mistreating consumers.  The Attorneys General of Mississippi and West Virginia have both gone after Capital One for unfair practices related to its credit card payment protection plans.

The CFPB put together a 2-page Fact Sheet on the enforcement action against Capital One for the companies deceptive practices.  In short, here is what the CFPB’s enforcement action means for Capital One customers:

Capital One customers: If you’re eligible for a refund and you have an open account, the refund will be automatically credited to your account. If you’re eligible but no longer have an account with Capital One, a check will be mailed to you. You should expect to receive your refund later this year. You don’t need to take any action to get your refund.

If you have questions about whether you are entitled to a refund, please contact Capital One.

Watch out for scammers claiming that they will get you a refund . . . ”

If you think you’re being scammed, call the CFPB at (855) 411-CFPB.

You can contact Capital One here

6 responses to “How To Get Your Capital One Refund”

  1. kenneth r smith says:

    will my rebate be a credit to my account, or a cheque payable to me, also when can I expect the rebate?

  2. MANDY says:

    I was making payments in full as soon as they posted to my account. I changed bank info for my payments not realizing that this particular account didnt have ach withdrawals so two never posted but I fixed that quickly and had it STILL paid before the billing cycle even ended. AND CAPITAL ONE CLOSED MY ACCOUNT. Am I entitled to a refund on my deposit? I made my payments. And wasnt late on anything EVER..

  3. Angela Kennedy says:

    I keep getting $150 checks from Capital One. In the past 6 months I’ve received 4. I don’t understand why they’re coming in increments of $150. Calling gets you no where. The checks are legitimate. Any one having the same/similar experience? They started arriving in October 2015.

  4. pau says:

    I called Capital One, I asked to be transfer to the Payment Protection Dept, and told them that I never authorized Payment Proteciton Plan…
    They refunded all the charges (since the beginning)!

  5. Amanda lewis says:

    My account was debited 200.00 without my permission. I would like a refund.

  6. Ijren Monfiel says:

    i was scam by vivalux skin care product they offered me a free trial it cost 4.95 shipping they told me only that amount will be deducted but when i check it out i saw many charges in my credit card. i really need help for repond and they will stop scamming me like this.
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