CFPB Resources for Consumers Seeking Assistance

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We support reforms to the financial marketplace that protect consumers from unscrupulous banks and lenders.

By Consumers Union on Friday, May 2nd, 2014

The Consumer Financial Protection Bureau (CFPB) is looking out for consumers. In 2011, the CFPB was established to protect consumers in the financial services marketplace. In addition to making certain that financial institutions, such as banks, credit card companies, and mortgage lenders obey consumer laws, the CFPB also helps individual consumers. The Bureau accepts complaints and helps consumers to resolve them, provides a forum for consumers to submit their own stories and offers educational materials on its website.

You’ll find many helpful links and resources on the CFPB’s website. Be sure to take advantage of them if you have been harmed by a financial product or service, or if you just want to learn more about your financial product.

Filing a complaint: To file a complaint about consumer financial products or services (mortgages, credit cards, student loans, bank accounts, credit reporting, auto loans, debt collection, payday loans, money transfers, and more), visit the CFPB Consumer Response Center at www.consumerfinance.gov/complaint or call 855-411-CFPB.  The CFPB call center offers assistance in 189 languages.

Sharing your story: To share a story – positive or negative – about a consumer financial product or service, visit “Tell Your Story” at https://help.consumerfinance.gov/app/tellyourstory

Find answers to your questions: To find answers to questions about consumer finance, visit “Ask CFPB” at www.consumerfinance.gov/askcfpb

Learn about options for financing college: To make informed decisions about paying for college, from comparing costs to repaying student debt, visit “Paying for College” at http://www.consumerfinance.gov/payingforcollege

Advice for financial caregivers for seniors: To learn how to prevent elder financial exploitation and to view easy-to-understand booklets to help financial caregivers for older Americans, visit http://www.consumerfinance.gov/older-americans/

Tips and resources for servicemembers:  To learn about financial resources and financial protection for servicemembers, visit http://www.consumerfinance.gov/servicemembers/

Ordering CFPB publications: To order free CFPB publications in bulk for distribution to consumers, visit http://promotions.usa.gov/cfpbpubs.html

Submitting and reviewing comments on CFPB proposals:  To find the CFPB’s Federal Register notices, as well as to read and submit public comments related to CFPB rulemakings, visit http://www.consumerfinance.gov/notice-and-comment/

CFPB’s website in Spanish: To view the CFPB website in Spanish: http://www.consumerfinance.gov/es/

CFPB social media links: To connect with the CFPB on social media:

 

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