The Consumer Financial Protection Bureau (CFPB) is working to make sure that financial services providers – like debt collectors and mortgage lenders – follow the law. They keep a close watch to keep you from getting treated unfairly.

This week, the CFPB released a report on their supervision work in several areas, including mortgage lending, mortgage servicing, debt collection, credit report accuracy, and student loan servicing, from January to April of this year.

The CFPB’s verdict? Not everyone has been following the rules.

Here are a few of their findings:

The CFPB has recently fined companies $11.6 million, which will be returned to some 80,000 consumers. And, according to the Bureau, many of the problems identified in their supervision activities are addressed, even without an enforcement action.

We’re grateful that the watchdog agency keeps an eye on these companies. Supervision and enforcement are critical in protecting consumers from harm in the marketplace. We need the CFPB  to protect us from deceptive and abusive practices of big banks, credit card companies, debt collectors, and payday lenders.

Join us in telling the CFPB and Director Cordray how much we appreciate what they’re doing. In addition, if you have had a bad experience with a financial services company or product and the CFPB has helped, let us know.  Please share your story!