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Higher One to Repay $55 Million in Campus Banking Fees to Students

Talk about a holiday miracle!  The New York Times recently reported that two federal agencies are ordering Higher One, the largest provider of financial aid services on college campuses, to give refunds to students who used Higher One’s campus accounts and paid deceptive fees.  According to the Federal Reserve and the FDIC, Higher One didn’t inform students about some […]

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Posted by Suzanne Martindale on Monday, January 4th, 2016 | 1 Comment »


Thinking of Traveling Abroad? Unpaid Taxes May Hold Up Your Passport

Tucked away in the “Surface Transportation Reauthorization & Reform Act of 2015” (Surface Transportation bill) is a little known provision that could have a big impact on your ability to get a passport. A new law, Section 32101 of the Surface Transportation bill, allows the IRS to work with the State Department to revoke, limit […]

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Posted by Pamela Banks on Friday, December 18th, 2015 | No Comments »


Record Fuel Economy Improvement for Trucks as Automakers Overcomply with CAFE standards

While overall fuel economy was flat from 2014 to 2015, there’s some good news in the reports EPA issued this week.   Consumers are buying bigger vehicles, which skews the average fuel economy number downward, but those bigger vehicles are more much efficient than their predecessors.  The number of SUVs that get over 25 mpg […]

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Posted by Shannon Baker-Branstetter on Friday, December 18th, 2015 | No Comments »


Have You Shopped at Safeway Recently? If So, You Need to Read This

Bah humbug! It seems like every holiday season, we hear about crooks stealing consumers’ payment card data. This year is no different. Krebs on Security reports that skimmers – devices that steal private info at the point of sale – were found at a number of Safeway stores in California and Colorado. While that’s a bad […]

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Posted by Christina Tetreault on Thursday, December 17th, 2015 | 1 Comment »


Victory! CFPB Warns Colleges About Secret Credit Card Deals on Campus

Good news for college students – the days are numbered for colleges and universities cutting secret deals with banks to offer financial products on campus. We’ve told you about these deals, and our investigation this spring to get public information about campus credit card agreements.   Our secret-shopper investigation found that it was difficult if not […]

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Posted by Suzanne Martindale on Wednesday, December 16th, 2015 | 1 Comment »


Tis the Season: Gift Card Dos and Don’ts

Americans are expected to spend $25.9 billion on gift cards this year – that’s an average of $153.08 per gift card giver, according to the National Retail Federation. While gift cards can be a great choice – gift cards are easy to purchase, simple to send, and often exactly what the recipient wants – the […]

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Posted by Christina Tetreault on Monday, November 30th, 2015 | 2 Comments »


Picking the Right Health Product During Open Enrollment

It’s open enrollment time for millions of Americans who purchase individual health insurance (and for many more who get insurance through their employer). Picking a health insurance plan should be a part of everyone’s annual healthcare routine, wherever they get their plan.  Consumers Union has put together some simple tips for people purchasing a plan […]

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Posted by Dena Mendelsohn on Tuesday, November 17th, 2015 | 1 Comment »


Consumerist puts the spotlight on unfair ER billing

When a medical emergency strikes, the last thing you want to think about is how much you’ll have to pay for a crucial ambulance ride or trip to the ER. But because of glaring loopholes in insurance laws, consumers in most states are vulnerable to crushing out-of-network bills for emergency room visits. Our friends at […]

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Posted by Geraldine Slevin on Monday, November 9th, 2015 | 1 Comment »


Forcing consumers into arbitration

-The fine-print clause that can stack the deck against consumers -Consumer watchdog moves forward to curb the use of forced arbitration clauses When you apply for a credit card or buy a smart phone, you have to sign a contract with a lot of legal language in tiny type. The contract is a take-it-or-leave-it deal: […]

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Posted by David Butler on Friday, November 6th, 2015 | 14 Comments »


Californians get better provider directories, fight continues for end to surprise bills

This October, California Gov. Jerry  Brown signed into law SB 137, an important bill that requires insurance companies and doctors in the state to keep provider directories up to date — so residents know exactly what physicians and facilities are ‘in-network’ on their plans. SB 137 brought together an impressive coalition of supporters including health […]

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Posted by Geraldine Slevin on Tuesday, November 3rd, 2015 | 1 Comment »


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