Android Users Get New Protections from Spam Robocalls

Maureen Mahoney
Public Policy Fellow

Wednesday, July 27th, 2016

Is your Android phone plagued with unwanted spam robocalls? You may be in luck: Google is pushing out an update to ensure that Nexus and Android One phones have important protections from spam robocalls!

The software will automatically flag suspected spam calls for customers with Caller ID enabled. See a photo here. You can still choose to answer the call – or, you can block the number, and report it to Google. While there are many apps available that can flag and block spam calls, this will automatically be made available on your phone. You can visit this page to learn more about opting out of the service.

Google Voice also offers consumers tools to help manage spam. Through their customer portals, they can easily opt-in to “Global Spam Filtering,” to “Send calls and text messages from numbers identified as spam by Google directly to the Spam folder.” Click here to learn more about using Google Voice.

Google also won an award in the Federal Trade Commission’s 2013 Robocall Challenge, where individuals and companies competed to create a tool or service that could automatically identify and block robocalls. Aaron Foss, whose free service Nomorobo is currently available to many home phone users, shared the prize for individual competitors. Google’s Daniel Klein and Dean Jackson won the (non-monetary) prize for the best company-submitted solution.

Clearly, Google is taking important steps to protect their customers from unwanted robocalls – a top consumer complaint that is getting a lot of press lately. Recently, the FCC sent letters to the top phone companies, asking them for specific plans to offer their customers free, effective robocall blocking tools. Thanks to your hard work on behalf of the End Robocalls campaign, we’re beginning to see some real progress! If you haven’t already, click here to join the campaign.

Have you tried any of Google’s robocall spam-filtering options? If so, let us know what you think. And, take a look at our robocall-blocker review, and our paper on robocall-blocking tools to learn more about several other robocall-blocking options.

Update: Consumers Union recommends that consumers closely evaluate what kind of information they’re willing to disclose to prevent robocalls, so review the privacy policy before signing up for any call-blocking app or service.

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One response to “Android Users Get New Protections from Spam Robocalls”

  1. Enhorabuena por la noticia, es justamente lo que buscada. Besos.

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