Had Enough of “Rachel” the Robocaller? Feds Crack Down on “Card Services” Robocalls

Maureen Mahoney
Public Policy Fellow

Wednesday, June 15th, 2016

Consumers are breathing a sigh of relief. Yesterday, federal and state authorities moved in to stop Life Management Services, LLC, a company they claim is responsible for millions of phony “Card Services” robocalls.

We’re hoping that this means fewer robocallers with suspicious offers on the other end of the line. These are the same type of calls that you’ve received from “Rachel from Cardholder Services.” They promise to help you save thousands of dollars and pay off your credit card balance quickly – in return for an upfront fee. The FTC alleges that the defendants almost never met their promises – estimated that they fleeced consumers out of over $15 million since January 2015. 

We salute the FTC for working to crack down on suspected robocallers. The FTC reports that they’ve taken 39 actions against suspected illegal robocallers since January 2015. 

Still, enforcement just isn’t enough to stop the robocall problem. It’s too easy for a scammer to set up a calling platform and send out thousands of robocalls per minute all designed to trick consumers out of their hard-earned money. Our End Robocalls campaign is pushing the phone companies to offer free, effective tools that will stop robocalls before they reach you.

Please check out some of the FTC’s recommendations for dealing with robocallers. And please join the campaign and help us End Robocalls for good!

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