Verizon, AT&T, and CenturyLink: You’re On Your Own to Stop Robocalls

Maureen Mahoney
Public Policy Fellow

Tuesday, April 21st, 2015

We believe the major phone companies are best equipped to end robocalls by blocking these calls before they reach you. After all, they are the phone companies, with huge staffs of engineers and the latest technology at their fingertips.

So we sent formal letters to the top three companies — VerizonAT&T, and CenturyLink – to find out exactly what they plan to do to stop these calls.

The companies’ short answer: You should be doing most of the work to stop robocalls right now, not them.

All the companies said they were ‘working’ on the problem (you can read their responses at the end of this column), yet none agreed to immediately offer all their landline and Internet-based phone customers free call-blocking solutions, even though technology exists.

In fact, Verizon suggested that you research products on the market to block robocalls, and that Consumers Union should test and conduct an educational campaign about which tools work best. (Note: We are doing just that, but don’t believe the responsibility should be on you, the paying phone customer, to shell out more money to block illegal or unwanted calls).

As robocall complaints reach record levels – Do Not Call list complaints have more than doubled in the past seven years – the phone companies have hung back instead of leading the charge.

For example, the free blocking service Nomorobo has been made available only to select customers who get their phone service through Internet technology (such as Verizon FiOS Digital Voice and AT&T U-Verse customers). So far, phone companies haven’t allowed it to be used by those with traditional landline phones or wireless customers. CenturyLink hasn’t offered it at all.

And it’s important to note that Nomorobo wasn’t made by an expert telecom engineer. The creator of the product, Aaron Foss, worked out of his home on his own dime to come up with a workable call-blocking solution.

We find it hard to believe that the phone companies with their vast staff of experts can’t develop a similar, or even better, free service to offer to all of their consumers. And so do top engineers working on the problem.

“A lot of the issues around robocalls are not technology issues, they are money and policy issues,” says Dr. Eric Burger, computer science professor at Georgetown University and member of the Internet Engineering Task Force that is developing longer-term solutions.  While he cautions that it would be impossible to eliminate all unwanted robocalls, Dr. Burger argues that the phone companies are capable of putting a major dent in the robocall ‘spoofing’ problem now by verifying the identities of callers, but lack the will to do so.

The other excuses the companies give for not offering free blocking tools – that call-blocking technology could stop legal robocalls like public safety announcements or nonprofit pitches, or that they simply don’t have the legal authority to block incoming calls – can and are being addressed.

We believe that the phone companies can easily work with consumers, public safety and nonprofit organizations to create a “whitelist” of acceptable calls. And the FCC is expected to rule soon on whether phone companies are within their legal rights to offer robocall-blocking tools. (Consumers Union believes companies can legally block unwanted calls, and the FTC agrees with us.)

It’s time Verizon, AT&T and CenturyLink make ending robocalls their top priority, and begin offering all of their customers real, free, effective solutions to stop these unwanted and illegal calls. If you haven’t yet, sign our petition to the phone companies, and join 300,000 consumers who already are part of this campaign.

Here are the official responses from Verizon, AT&T and Century Link. And here is how we responded back.

View all Campaign Updates

232 responses to “Verizon, AT&T, and CenturyLink: You’re On Your Own to Stop Robocalls”

  1. Tom Psillas says:

    Every phone call should be traceable. We, as users of cell phones, shoud be able to block numbers that are not identified. If you need to hide your identity, then you DO NOT deserve the priviledge of being able to access phone networks. All Cell phone companies should be liable for spam and robocalls at the tune of $10K per call. If we cannot trace a legitimate caller, so we can sue them, then we should sue and name the Cell phone company, as additional defendent. Once we all start suing the cell phone companies, they will fix the problem, guaranteed.

  2. Frank Beverly says:

    The only thing that will get the attention of the phone companies is the threat or act of a class action lawsuit.

    There is no decency anymore……….everything is about money.

    If a “class” was only awarded 25 cents per robocall…….nationwide, the cost to the phone companies would be in the billions. That would certainly put a stop to it.

    All we need now is a few “Shister” lawyers to make it happen. It has to cost them really big bucks or they will simply pay just a few millions and tack it onto our phone bills……and we will still have the robocalls…………..AND have to pay more for our service.

  3. adidas nmd says:

    I simply wanted to say thanks again. I am not sure the things that I could possibly have used without the opinions discussed by you about that subject. It absolutely was a real intimidating difficulty for me, however , encountering the specialised mode you managed the issue forced me to jump for delight. Now i’m grateful for the service as well as believe you comprehend what a powerful job you were accomplishing educating other individuals all through a blog. Most probably you’ve never encountered any of us.

  4. Santos says:

    Get rich today and take the risk of transforming your own life.Try and get a blank ATM card today from (MR WANDY) and be among the lucky ones who are benefiting from this card. This ATM card in blank set, and is capable of hacking into any ATM mechine anywhere in the world. I came to know about this blank ATM card when I was looking for a job online about a month ago..It has really changed my life and now I can say I’m rich because I am a living testimony. The least money I get in a day with this card is $3,000. Every now and then keep pumping money into my account. Although the card illegal, there is no risk of being caught, as it is programmed so that it can not track, but also has a technique that makes it impossible for the CCTV to detect you..For details on how to get yours today, email hackers: wandyhackersworld88@gmail.com

    • Jasmne Dover says:

      I would like to bring this to the notice of the public about how i met Anz Jackson Financing PLC after i lost my job and being denied loan by my bank and other financial institution due to my credit score. I could not pay my children’s fees. I was behind on bills, about to be thrown out of the house due to my inability to pay my rent, It was during this period my kids were taken from me by foster care. Then i set out to seek for funds online where i lost $3,670 that i borrowed from friends which i was rip off by two companies. Until i read about: anzjacksonfinancingplc@yahoo.com where i was granted a loan to pay up my debts and to start up a business. You can as well give them a call or text at: +18437769340. Why am i doing this? I am doing this to save as many that are in need of a loan not to be victim of scams on the internet.

  5. Here place unit four Foods which will back you Become Ageless, as reported by the Women’s Health Mag:

  6. Jay says:

    Robo Callers ARE spoofing, including government agencies such as Police & Sheriff. Yes, that’s illegal; yes, any spoofing is illegal. Yes, Phone Companies CAN, easily enable NOMORROBO via Complex Translation instructions to their ESS switches. I recognize a flaw with that process though; Phone Companies have no assurance the NOMORROBO software will not cause damage to their switch equipment.
    The simplest method I’ve found is: use your Phone Company feature, which you may have to pay a monthly fee to activate, to Block Unwanted Callers. I choose to block Area Codes instead of 10digit numbers. My Call Blocking allows 25numbers, or AreaCode + Exchange, or AreaCode only. When my 25numbers fills up the list, I erase all numbers & start over. One remaining problem is Call Blocking does not allow blocking of 800 & 900 Area Code calls. As others do, I also don’t answer unrecognized calls. For my FAX line, I simply turned off the ringers for each extension; that’s mostly because Century Link doesn’t know how to ‘Block the Maintenance Auto-Test’ used to survey telephone system equipment and cable. Auto-Test originates in each Central Office and, may, ring a customers home-connected phones. I’ve called Century Link 5 times to stop that short ring because Telephone Companies generate Auto-Test signaling after midnight; my phone line used to ring a couple times each month. Turning off the ringers took care of that because CenturyLink does not adequately ‘in-service train’ their employees and does not use the ESS Maintenance Access to input the correct commands. Century Link has built a ‘lazy’ auto maintenance system which allows such commands from 2nd or 3rd level systems; but does not enter those commands directly through the Switch Maintenance Portal. It’s a demand/profit problem; we will never influence CenturyLink to cover the cost, and/or risk, of entering NOMORROBO into their ESS Switches.
    As well, Bell Labs no longer exists; the stellar research of Bell Labs, which patented and developed the transistor, the laser, and numerous signaling/transmission systems, is long gone. No one researches such technologies with/for phone companies anymore. We’re ‘SOL’ at this point. Our only recourse is to leave the LandLine behind and let those companies find a new way to make money off us. Of course, that will trash the Enhanced911 system too and force Cell Companies to provide more location data, and enhance their Caller ID systems beyond their Profit Margin. It’ll happen yet; Telephone Systems in the United States, once the most dependable and secure communications system in the world, will just fade away.

  7. Thaddeus Buttmunch MD says:

    While I recognize that many people cannot answer a robocall (in the bathroom, on the way to work/an appointment, fallen down, can’t get up, etc.) ignoring them is, as a Society, the WORSE thing we can DO!! Think about it-they call millions an hour with that technology. Now, maybe 5% pick up the phone, and 5% of THOSE give them money. Frightentingly, the ones who give are likely to be Mentally Disabled, or Demented Older Folks.

    NO…we need to keep them on the line for 3-5 minutes, walk Slowwwlly to get your credit card, and then slowly give them the WRONG Digits! I do this all the time. THEN they cannot get to their “Marks” and they go Broke. Charities, politicians, alarm companies, auto warranty companies, back brace companies, it’s ALL the Same (and the latter scammers aren’t Supposed to call if you are on the Do Not Call List) and then there are the Foreigners who call with Microsoft and IRS scams.

  8. Janny Irman says:

    There is one way to cause the phone companies enough pain that they’ll do something about this horrific intrusion into our lives: keep calling at least once a week or more and complain that your line isn’t working so that a crew has to come to your house and check their external lines. If enough of the company’s subscribers overwhelm the company with requests and tests show nothing to report, maybe they’ll catch on that paying for telephone service and the being a victim of the silent robocallers hurts the user. The phone companies should feel that same hurt. The very suggestion that a senior citizen user should BUY a blocking device is just another useless ploy. The robocallers will devise a way around the blocking devices. HURT THE PHONE COMPANY, NOT THE INNOCENT PAYING USER.

    • Jasmne Dover says:

      Do you truly desire a genuine loan from a reliable lender then you don’t have to look elsewhere or think of a way out anymore for anzjacksonfinancingplc@yahoo.com is the right choice to make because i recently got my loan from them. You can as well give them a call or text at: +18437769340. Why am i doing this? I am doing this to save as many that are in need of a loan not to be victim of scams on the internet.

  9. DZimmermann says:

    15 years ago, I activated two numbers with AT&T. One I gave to mortgage companies, utilities, credit cards, banks, and anyone who might market something to me. The other was unlisted and I gave it only to friends and relatives. For 15 years, my unlisted number rang only once every few months with a survey, political, or charity call. The rest were people who I had given my number.

    Our internet was slow, so I signed up for AT&T U-Verse, keeping my analog unlisted number during the process.

    Within 24 hours of the installation, the phone rang twice with marketing calls. Within a week, I had over a dozen marketing calls. Today, about 8 months later, I get about 2 marketing calls per day on average and have a home automation system logging them.

    The only thing that changed was my upgrade from DSL to U-Verse, keeping the very same, unlisted number with AT&T.

    That number was put on a list that showed changes and given out. I don’t know what “unlisted” means to AT&T, but I have had to pay for 15 years for an unlisted number and continue to do so. Who is going to start a class-action lawsuit about this? Every AT&T customer who has paid for unlisted service should get their money back, and AT&T must stop putting unlisted numbers on lists that go outside of their organization.

  10. Greetings! Very useful advice in this particular post! It’s the little changes which will make the largest changes. Thanks for sharing!

  11. George says:

    For my landline I use an 11 buck modem on my computer and a program called Phone Tray that looks at the caller ID, compares it to both my database of numbers I told it to block and it’s online database of known call spammers. If it’s a blocked number, it plays them the message of my choice (even one I make myself). I’ve chosen the “This number is disconnected” message that also plays the DTMF tones that say the numbers disconnected.

    I get a special thrill out of hearing the phone ring only once, knowing they’ve just been nuked!

  12. This excellent website definitely has all of the information I wanted about this subject and didn’t know who to ask.

  13. hikerVA says:

    Verizon is all about the $ – they don’t seem to care one iota about their customers as evidenced by their lack of investment in good customer service. My advice is to move as far away from Verizon as possible – seek other alternatives and carriers. As long as V makes $ from these robo-callers, it’s highly unlikely they will implement robo call blocking at their network level. Having spent many years at AT&T, I understand the technology and Verizon could block these calls at the switch before they are completed.

  14. Carol says:

    I am so tired of the endless harassment caused by robocalls. I can’t use nomorobo because I am a CenturyLink customer, and AT&T is not available in my area. I am seriously considering eliminating my land line so that I don’t have to fight these calls anymore.

  15. Walter says:

    The robocallers are now spoofing the NOMOROBO services phone number to show up on your Caller ID

  16. Donald Schlosser says:

    My phone displays both the caller’s ID and supposed phone number. Virtually all robo-calls to my landline (3-4 daily) use spoofed numbers.

    Eliminating the ability to spoof numbers would make the numbers traceable and identification and prosecution of the culprits much easier. Making spoofing illegal would not work without the ability to identify the caller.

  17. D. Dixson says:

    I’m a Centurylink customer, and what they offer is worthless for call blocking. My husband is an over-the-road truck driver, so I can’t take the chance and block all calls that don’t have caller ID. Almost every time I try to use the call blocking feature (that I pay for) the recording comes back saying “that number is not available”- whatever that means. They take enough of my money – you would think they could actually offer a service to prevent all the fraud, sales, political and (so called) charity calls from coming through. I’ve been on the do not call list for ages…, it just doesn’t help.

  18. Jaime E says:

    Now they found the way to further hide their identity. fooling consumers. I just received a call with the Caller ID showing as if the call was originated by my wife and from our phone receiving the call.

  19. Since my last post, I have some information to tell you. How many people living in California, Florida, and Texas aware of the following
    1) Verizon has purchased AOL for 4.4 Billion dollars
    2) Verizon has sold all operations in California, Florida, and Texas to Frontier Communications based out of Connecticut.
    3) Told by a supervisor of Verizon and technicians of Verizon that they will no longer be called Verizon in 2016, they will be called Frontier.
    4) They are getting out of the phone business and going to become a gateway company for all internet providers.
    When you call a tech for Verizon do you ever ask them where are they are based, if not they are based in India, and the Philippines, when I call I always ask them, I always keep their names, just incase I have any problems with them..

  20. Kelly Cohen says:

    It isn’t only landlines, but cell phones are now infected with this social disease. I don’t have unlimited minutes on my plan, so those calls cost me, with no way to recover the cost. Most of the calls I receive at home are robocalls. Several a day, incessant.

    THANK YOU, Consumer’s Union, for taking this on! These unwanted phone calls are, in my opinion and how it feels, violating a personal right. It enters my home or personal space and because I do not know who it is, I MUST interrupt whatever I am doing to attend to it. That is a cost in time and a rise in blood pressure. It is a violation of my personal space that I did NOT authorize. Our lawmakers, who are supposed to be representing US, should be legislating protections and establishing consequences (with teeth) for violators. If our elected officials aren’t doing this basic duty, we need to rethink their job description and be more willing to get them removed from office. According to the constitution, they represent US, the citizens. CU wrote on this website that they are looking at measures, but that doesn’t sound too hopeful. It will probably be as lame and double-speak as what the telcomm’s replied to CU.

    When CU learns about a supportable bill being proposed and let’s us know what it is and the bill number, I will contact my electeds and ask them to support it, or not, if it’s not what we need.

    Sigh…

  21. Joe G says:

    The phone companies have no incentive to block robocalls for free, when they can sell you anonymous call rejection services.

  22. Bill F says:

    My land line house phone is a Panasonic model that I set to block “Out of Area’ caller IDs. It works well, blocking the call after about 3/4 of a ring (even that is a little annoying though.) Many of the spammers systems now detect whether they are being blocked and re-dial after about 2 minutes. If you let it go, this goes on for 1/2 hour or more. The only way to stop it is to have the phone in your hand and answer it in the second before it is blocked. I just answer, wait 5 seconds and hang up. That makes it stop, but it still a big pain in the *ss.

    I’m considering getting a new unlisted phone number (or ditching the land line altogether.) It is shameful that the phone companies subject their paying customers to this perpetual annoyance to collect a few bucks from the crooks that perpetrate it.

    • Jerry Schwartz says:

      An unlisted number is no defense. The robots don’t look in the phone book: they just dial numbers sequentially until the call goes through.

      A mobile phone is no defense, either. I’m getting more and more calls from robots on my mobile number.

  23. Lowell Bushey says:

    Just a comment. Samsung cell phones have a “call screening” feature. (I don’t know about their competitors, except that LG doesn’t.) It doesn’t stop robocallers from leaving a message on your voicemail, but it does stop the phone from ringing when a screened call is made. Although this is clearly an imperfect solution, it does give me a lot more piece of mind!

  24. master redfox says:

    I just stopped answering any calls from numbers I don’t recognize as know and if I don’t get a voice mail from caller I ignore repeat calls by same number. What i notice is they try to call any hours they can regardless of the hour (real annoying after 9 pm or before 8 am) which gives me the impression that these calls are coming from a computer. If I text back the request to stop or leave message,results in more calls. I have a caller ID but i am tempted to get the one that will also identify which calls are from computer. I wish there was a way to stop calls from anyone you don’t wish to talk to without getting on a list

  25. Dennis Reese says:

    Chasing the phone companies to stop robo-calling will not help. As long as there is a profit in it they will allow robo-calls. Asking the govt to help is also all but useless. They are slow and there are enough in congress probably getting payoffs to get in the way of any useful laws. NOMOROBO is a good start to help but there are too many calls that still get through.

    I suggest we work with the phone manufacturers, ie. Panasonic etc. for land line and Samsung, Apple etc. for cell phones. Blocking calls will never be a complete answer because new numbers are always generated. Selecting the numbers we receive is a better answer because that does not change unless we want to change it.

    I propose a phone with these features. Caller ID but with a larger allowed list of names with numbers (300 to 500), Two independent answering machines. The first has similar features as most answering machines have today with one exception. The caller must be in your caller id list for the phone to ring or to get into this answering machine

    The second answering machine never has an audible ring (or has an option to turn it on if desired) but has a silent ring After 4 silent rings your canned message can be ” This is so and so. If you wish to leave a message please press the “1” key within the next five seconds. (pressing the “1” key will terminate your message and allow them to leave a message) If they don’t press the “1” key within 5 seconds your canned message can go on and on talking about the weather etc. and at the end you can announce that it is to late to leave a message. This concept will allow humans to leave a message and auto-calls cannot. It will allow people not on your call list to still reach you. When dealing with the second answering machine the phone design should permit a one button push to empty the entire box and another to allow you to listen one by one with the option of a one button push to eliminated that one message as soon as you realize it is junk.

    In summary with this kind of phone you will never hear a robo-call again, you have eliminated all political and fund raising requests from ever ringing your phone and you can deal with the bad list at your leisure to see if any important calls are in there. Also no dependence on phone companies or the government

    I would think phone manufacturers if pushed by someone like Consumer Union could recognize the high potential volume for such a phone and have one on the market in a short time.

    Problem solved

  26. Ron s says:

    How does Nomorobo make money? Their web sit says “no charge to consumers ” . Who do they charge? What info of mine are they selling?

  27. Chase Hamil says:

    Many of us, including doctors, nurses, policemen fighters, work the night shift. We just get to sleep when some robocaller interrupts with a useless message. The phone companies could stop this, but they don’t. Where’s the humanity?

    • J.. K Shull says:

      I am fighting lymphoma and have had a stem cell transplant. The robo calls keep on coming in and I do not feel like dealing with any of them. You ask where is the humanity? There is none.

  28. John C says:

    Congress does not care what we think!
    Worse than Robocalls is the V-chip we all now carry voluntarily in our phones and credit / debit cards.
    Facebook should be “Foolbook”, it is a giant database that tracks our activities and documents our faces and families.
    Nothing will change until we learn to resist our “corporate-owned government” kool-aid and candy.
    If one adds the three “disconnected notice” tones to their answering machine message, the computers will automatically delete your number from their list when one allows the machine to answer unknown callers.
    The Stasi would be envious of American police, we are the ones behind an Iron Curtain today. We are doormats and checkbooks… close your checkbooks and they will change their tune. If we did not pay, they would quit.
    Protect your family, stay off Farcebook, do not expose your family to these public dangers. Their safety is not your decision to make. When you post their pictures, you have violated their trust.

  29. I don’t know why, but it seems that an enormous number of mobile phone users have no identifiable caller ID information. When my son calls, all I see is the phone number (from a different area code, mind you, even though it’s a local number) and the name of his town. Some people don’t even give you that much.

    When I call someone from my mobile phone, my caller ID displays my name. I don’t consider that a serious security or privacy risk, since the information is available from other sources anyways.

  30. Unfortunately, although we use our answering machine to screen calls there are a few problems that seem to be intractable:

    – The first problem is that I have to actually listen to see if it is someone I want to talk to. Robots generally hang up immediately after a few rings, but it still interrupts my day.

    – Some large companies deliberately mask their phone numbers behind a generic number that only identifies the company (if that).

    – On the other hand, some large companies do NOT mask their phone numbers. That makes it impossible to create a white list, because every department or branch office has a different number.

    – Quite often, technical support centers hide their caller ID information so that they won’t get people trying to bypass their own call screening robots. If I’m waiting for a call back, I have to dive for the phone if the support engineer tries to leave a message; if the engineer doesn’t leave a message, I’ll never know that they called.

    – I do, in fact, deal with a couple of vendors that DO call from overseas.

    – It’s very easy to spoof a caller ID with information that might snag a number of people. For example, if the caller ID says that it is Bank of America or Wells Fargo calling, a good portion of the US would probably pick up.

  31. Joe Zvanut says:

    Consumer Services. Clean Planet PR. Contact Center. ASSIST. Gadsi. Solar. Nisin Group. Sen Depot. Gateway. Plmtto Sr Bnfit. Dozens of “toll free number” and “out of area” ID’s. And just in the past month. I’ve had 200+ calls from Clean Planet PR. Lots more from Consumer Services. Dozens from “Solar”. I’m sick of getting their calls. Here’s what you need to know: They troll obituaries for widows and widowers, then get their phone numbers, which will be disconnected, and begin using them as their number in their Caller ID. Never, never follow any prompts if you do listen to them, especially the “press 3 to be removed from our list.” Not only are you not removed, your number will be passed on the the other pseudo-companies the scammers are using, so you’ll get even more calls. Forget Congress or the phone companies coming to your aid. The “Do Not Call” list is the most ignored law since prohibition and is not enforced at any level. Phone companies make money when people use their service. The more they use it, the more they make. Do you really, seriously think the Phone Company will put a stop to these cash cows? So, what to do? Answer the phone, count to ten (so the bastards get charged for the time) and hang up. Never talk to them, don’t listen to them, just hang up. Now, here’s and interesting twist. Years ago I was dumb enough to answer the Consumers Services call and talk to an operator. When I complained, they hung up. I filed complaints with the FCC, State Attorney General and Better Business Bureau. Last month, I got a call. In the caller ID was my name and my phone number. Guess who? Consumer Services. Their was of showing me that they would begin using my name and number in their scam. So the lesson is, don’t follow the prompts. Hang up and keep hanging up. Now, you want to screw the Phone Company for not helping? Get a cheap cell phone and plan from WalMart. Give that number to friends and family and use it for legitimate business. Then, cancel your land line and expensive Smart Phone contracts. If just 100,000 people did that, the phone companies would lose (on average) about $19 million a month or about $230 million a year. That’s how you get their attention. In the meantime, hang up.

    • Maria p says:

      If only 100,000 people would listen and follow your advise. And then also, cancel their cable company! What a wonderful world it would be!!

      Then we could get growth hormones and antibiotics out of our meat.

      In numbers, we have the power!

      PEOPLE, IF YOU WANT BIG SERVICE COMPANIES TO PAY ATTENTION TO YOUR NEEDS, YOU HAVE TO HIT THEM IN THEIR WALLETS!!!!!!!!!!!!!

  32. Fishin Bob says:

    We had verizon for 5 weeks in 2015. We received 100+ robocalls. I believe the big 3 sell their phone lists. With our former company, that we went back to, we didn’t have a 100 robo calls in 9 years. We are now starting to get them on our mobile phones, although it is rare. As long as the lobby’s exist and the phone companies spend millions, the government bureaucrats will do nothing.

  33. Bob says:

    I keep seeing that many things are illegal. We are “not” getting any support from the government, phone companies nor as individuals. I propose another fee without reimbursement to cover research to correct this problem. This fee will be collected at the end of the tax season from the phone companies since they do not want to help. The money would be given to colleges that develop programs to block these robocalls. We should also have a fee paid to the consumers from any company assisting robocallers to contact consumers. That assist may mean use of their lines and airways for not helping. Profits and/or lack of profits is the motivator for companies.

  34. Randall Martin says:

    If someone outside of the phone companies would develop the technology that allowed us to band together and to flood the
    callers with our calls to the extent that they were unable to function, of if we could hack them, maybe then…..

  35. Rick Farfsing says:

    Do Not Call list…joke. I’d LOVE to see a huge fine assessed the phone companies for each illegal robocall. Bet a million per call would grab someone’s attention! And do the same for the politicians and the “polls” we get constantly during the never-ending campaign season.

  36. John Kingsley says:

    I just don’t understand the business model where someone calls me 14 times over 2 days.What makes them think I am likely to do any business with the?

  37. Patricia McCrea-Weiler says:

    I never thought I’d do this, but after receiving 20 calls in one hour I started hanging up in people’s ear when they call to sell me something or to ask for money. I ended up leaving a phone message asking anyone who calls and is asking for money or selling anything not to call back. Still getting the ro-bo calls but not nearly as much. I do contribute when I am moved to do so, but I am sick and tired of the rude invasion of our home by these calls.

  38. Justin says:

    Please understand that not all calls are from landlines. Many of these people are calling from overseas (like Nigeria) and they are using VOIP service (Voice of Internet Protocol). They can then disguise their number, even showing your own number as the call coming in, and are virtually impossible to trace. They don’t care about a Do Not Call List or your request for them to stop. They just need someone/anyone to give up the information they ask for to steal money from them. Not ALL the phone companies fault.

  39. Bruce says:

    Instead of a single petition, why doesn’t CU give the name, title, and mailing address of the appropriate people at the phone companies, and let us contact them directly, with a paper letter. A hard copy letter gets more attention than either an email or a petition.

  40. Steven Hoskin says:

    I’m tired of having my day bombarded by phone calls from telemarketers and pranksters day after day! Robo calls have got to stop!

  41. Susan La Regina says:

    If my caller ID shows a number I don’t recognize with no name, if I answer I speak in a foreign language. If there is a live person on the line, they usually hang up on me. I’ve tracked the calls — I’ve never gotten a second call from the same number.

  42. VElaine says:

    One time I had a woman calling me 4 times every day, seven days a week. She left a message about her business. A few times I actually answered and asked her to take me off of her list. I got so tired of it that I returned her call and it always went to VM. So I would give my name and phone and ask to be taken off her list. It took about a week of making 25-30 calls a day, at all hours of day and night and filling up her answering machine. One time she picked up as I was leaving my message and told me to STOP. I asked her again to not ever call me again. She called me again about 5 times, but it only rang twice and no message left. Then it was over for that one. I quit being polite when I get those calls.

  43. James Randall says:

    I have tried talking to these callers, I have requested my number be removed and a good number of organizations responded by removing my number from their call list. However the so called Microsoft calls, with an accent of India, continued to come even after some heated discussions. They then called more frequently to harass us! After that everything went to voice mail but few of them left messages. Finally, fed up I recently suspended service for the land line. Quiet has reigned for about a week now. We block unwanted callers on our cell phones as they come in and if no voice mail is left it is even more reason to block them.

  44. Eve says:

    I get these calls at all hours of the day and night, to the point of harassment. And it’s not just the robocalls; it’s a nuisance with or without someone on the other end of the line.
    One of the calls I was getting repeatedly, was from someone with an Anglo name, but a heavy Filipino accent, claiming to be from the Internal Revenue Service, and *THREATENING* me! I informed the IRS of this (I figured that they would want to know!!)! The IRS agent with whom I spoke was familiar with this, said that they knew about it, and that it was some kind of scam (no kidding). He agreed with me that the Internal Revenue Department doesn’t leave messages saying things like “If you know what’s good for you, you’ll”, etc., and, “God help you if you don’t”, etc.. But the bottom line is that they were aggressively trying to get me to engage in a discussion in which I would divulge information they wanted, in order to address either a “case against me” for “tax fraud”, or to correct such a case having been commenced against me in error. They had on a very frightening demeanor, and I felt as if I were being suddenly assaulted right in my own home. Someone stupid would have given them all the information they wanted; social security #, etc..
    As for the issue of “dangerous”: we had a violent home invasion two years ago, in which situation I was able to call 911 for help (landline), in a desperate attempt to save our lives. *IF* either that phone had sounded, while this was going on, thereby alerting our attackers to its existance and reminding them to be mindful of the phone, OR I picked up that phone at just the moment one of these goddamned calls was coming in – – as another writer has noted, you cannot disconnect these calls; they have to run their course; they stay on your phone ’til they’re finished. Timing is everything; unlikely as that kind of timing is, would that have been the case, I wouldn’t be sitting here, writing this, now. I was just lucky that my phone was mine to use in that crucial moment – – because there have been moments when it has *not* been! There have been times when I’ve picked up my phone to make a call and discovered that I’m being held captive by one of these calls, and my phone is not mine to use until that call recording is finished. (I have to keep the ringer off my phone, so that we can sleep or nap or work or do anything without being disturbed by these constant calls, every day – – average eight to ten a day).
    It’s gotten to where I can’t even answer my phone, anymore. And I run a business from home, so this is very inconvenient and bad for business! I *pay* for this service, and it’s been reduced to a frightening, nerve-wracking constant harassment and nuisance in our lives. Frightening, because there’s no way to make it stop, it is very aggressive, it FEELS like being *violated*, and – – again: there’s no way to make it stop! It makes me feel *victimized*. And it seems absurd that I’m PAYING for this!!! The most frightening thing about it is that it *informs* – – in regard to our government and our society. It *informs* of where we’re really at, in our society: at the mercy of every pirate, thug, terrorist, and any other criminal and degenerate there is. There IS NO privacy. Privacy is gone. Any suggestion of it is illusory. Any reasonable safety is gone. You’re at the mercy of anyone who happens randomly by, looking for trouble. (And you’re reminded of this night and day, by these harassing, stalking-calls). “Homeland Security”? Give me a break! If we have “homeland security”, why is the citizenry at the mercy of something that should be very easy and simple, and REQUIRED OF THE F***ING PHONE COMPANIES to control? Along with everything else in my life, this is just making it unbearable.

  45. Sandra says:

    One more aside: I have gotten several calls from Mexico and the Caribbean which sound at first like wrong numbers, but when I don’t pick up the next time they call, the caller calls up to 3 times in a row despite my voicemail clearly not sounding like the individual they asked for. I thought at first maybe there was some way these people were reversing charges to me, but since I have a prepaid cell phone plan with no international calling, they cannot actually get any money this way. Do foreigners make cold calls, hoping to strike up a conversation with someone (who has hung up on them previously) that might lead to them eventually getting a credit card number out of you? Or are is this just something men do? I can’t imagine why a Jamaican I’ve been curt with would call back 3 times and leave a message saying, “Hey baby…” I think the calls from Mexico are family members looking for the same nitwit who attached my cell # to his Facebook account in error a while back, but it seems like the first time I answered in English would be enough of a clue they had the wrong number. Are people in Jamaica and Mexico getting free international phone service that they can afford to make crank calls? What is this about? Seriously, does anyone know?

  46. Sandra says:

    P.S. Every phone number I have ever had I’ve registered with the Do Not Call Registry. In the examples I cited earlier, this did not help at all, nor did reporting violations to the website. The only help I received was from the state attorney general.

  47. Mike says:

    I receive daily calls from a person allegedly representing Google. The telcos have no incentive to block these calls as they are revenue for the telcos. Congress needs to institute legislation. Of course the members of congress receive large contributions from the telcos so they have no interest in working for their constituents.

  48. Sandra says:

    I use Straight Talk, which offers no options for blocking any #s from calling. This was a huge problem for me when someone accidentally attached my cell # to his Facebook account and I ended up receiving his Facebook texts all day every day. I texted back but he would not do anything. Since I do not have a Facebook account, there was no way for me to contact Facebook about this problem (try it). I finally got through to them via my state attorney general, and after multiple emails explaining the problem to some customer service rep with less than 3rd grade comprehension skills, Facebook finally removed my cell # from the other guy’s account, and when I received a text requesting confirmation allowing my # to be connected again to the account I did not confirm. This kind of confirmation should have occurred the first time, but did not.

    I still receive other robocalls, scam calls, and weird texts with an email link to my cell phone without my permission, and as I have limited calls and texts per month do not appreciate having to pay for any that go over my monthly limit. The only assistance offered by Straight Talk was that I change my phone #, despite the fact that it is my only phone# (I have no landline) and that I have given this # to friends, family, businesses I work with, my doctors, the vet, the utilities, insurance companies, etc. That is an unacceptable “solution” to somebody else’s actions. My monthly bill should be credited for every call I would have liked to block but could not because my phone company does not offer the option. I was told that Verizon and some other companies provide a means to block individual phone #s you provide, but this is not a service required of any provider. Why am I paying to receive calls and texts from people who weren’t supposed to have my phone # in the first place?

    Years ago, I did have a cell phone with Verizon, and since I also had a landline I only gave out my cell # to 5 people. No businesses. And yet, when my cell # and every other Verizon # started receiving robocalls and scam calls out of the blue, Verizon denied that they were hacked, an obvious lie. Also, if you read the fine print, Verizon does not allow you to opt out of them sharing your # with their business partners.

    When I had Frontier as a landline provider a few years ago I received daily calls from a creditor looking for someone who had once had my #, and was not given the option by Frontier to block any #s! I repeatedly requested the creditors remove my # from their calling lists but they NEVER did, so I finally cancelled my landline. Even getting the state attorney general involved with one collections company only netted a respnse saying the company had not broken the law (they definitely did) and that they had the right to continue to call me even though I didn’t owe them any money.

    If this happens with my cell phone # I will have to stop communicating by phone at all since the phone companies will not work with me ever to resolve harassment I don’t deserve to pay for! It seems like phone companies think consumers have some obligation to provide them with profits without reciprocating with decent service.

    • Gary M says:

      I had the same problems with calls from creditors looking for people with my phone # , over a period of several years. I sometimes answered them and told them that there was no one at this number by the name that they were looking for, to no avail. They finally gave up about 3 or 4 years ago. Be patient?

  49. Arthur Cohen says:

    Just an fyi–compliance with the Do Not Call list is and always has been voluntary, and it exempts political and charitable calls. Ironically, most legitimate telemarketers honor the do not call list. So if you are on the list, and you get a call that is not political or charitable, you can be pretty darn sure it’s a scam.

    The readers who indicate that one should not press #2 to opt out of calls are correct–that just indicates your number is legit to the scammers, and ensures further calls. So don’t do that, just hang up, if you answer at all. (Same with unsubscribing to spam emails–never do it, especially if you have to enter your email address to do so; just block or filter their domains if you can, though even that is never 100% effective as some spammers have infinite domain names, it seems).

    It’s tempting to harangue the call center worker who is indeed working for crooks, or to blow an air horn into the phone, but it rarely if ever gets you off the list, and I have to believe that most of those workers would find better jobs if they could. Getting them to cry may also feel right, but again, these people probably have enough troubles. Just hang up instead, or as noted, don’t answer unknown or blocked caller id calls. Anyone can initiate caller id blocking, and I have some friends who do that. I understand their rational, but I tell them regardless that I won’t answer blocked calls.

    In some cases, I have seen my own caller id appear as a caller id on a scam call (I’ve answered those initially out of curiosity). I don’t know how that technology works, but I bet it’s an effective work-around to “private caller”–got me to answer!

    So about those political or charitable calls–even if for a good cause, they can be really annoying, too. If it’s a live call, they will usually comply in removing your number from their own list,so ask them. If it’s a robocall, sometimes there is an option to opt out, and if you recognize the organization as legit, exercising that option is unlikely to result in more abuse. If no opt out option, call the organization itself (find the number online, not one left in a message, which may only go back the the call center) and explain that you want to be removed from their call list. Usually you will succeed, though you may get shuffled around to a few departments first.

  50. SpinMaster says:

    When I am called by a blocked number, or 800 number I simply answer, “Impeach obama hotline, is this for a pledge, donation or contribution.” Over the past two years the BS calls have dwindled down to almost zero!

  51. Ron says:

    I wrote a reply earlier today. I’m still hearing that Congress, the FCC (part of the Administrative Branch of Government) won’t do anything; and they won’t until we, the people, make it impossible for Congress and the Administration to be bought. We do this through a Constitutional Amendment financing all elections from Federal and State treasuries, limiting amounts spent for elections, and forbidding any other source of election funding. Please, think about this; talk to your family and friends; discuss this among your classmates and your teachers; let’s get a dialogue going.

  52. K. Embry says:

    As an FYI I have a new Panasonic wireless phone system in my house, and it can block up to 250 numbers, which has helped with repetitive robocalls using few numbers. It can also block callers with no caller ID.

  53. K. Embry says:

    Best tool I have found so far for blocking repetitive robocalls is my Panasonic wireless phone system. One base phone plus 4 remotes for around $125.00. These phones can block up to 250 numbers, including those with no caller ID. When only 7 digits show up in caller ID, you can push edit and find out the area code from which the call was placed.

    I send repeated complaints to donotcall.gov, but that agency is impotent as far as I am concerned.

    Did CU send a letter to Comcast? I currently am using their phone service.

  54. S. H. Fletcher says:

    I don’t understand why one of these companies doesn’t spend the money to end robot calls and then advertise the H___ out of it. They would make a ton of money. This would force the other companies to do the same or go out of business. As long as the first company could stay one step ahead of their competitors, they could hold onto their lead. Too logical? Hello? Is there any intelligent life here? (OK, I live in Alabama, but there must be intelligent life somewhere!)

  55. Eileen Tubal says:

    I just got a call from 310-555-____ caller, who hung up for the answering machine, I thought that 555 was not a useable number

  56. T Preedin says:

    I live in a remote area where cell service is spotty at best, so I need my landline (so 1990’s?). Unfortunately my internet service (satellite) is no better and is slow so I can’t use VOIP services or Magic Jack. The robocalls are not just annoying they are costly and dangerous on so many levels. I let my answering machine pick up most of the calls but I know that that just lets them know it is a live line. Since a majority of these calls come from other countries, it will be very difficult to track and prevent this type of scamming. We need to do something and I believe the phone companies have a responsibility to us consumers to provide a way to op-out of these annoying calls.

    • Gary M says:

      I also live in an area that is cable challenged and have to rely on satellite service for internet, etc. I solved the robocalls problem by using a cordless phone with caller ID with answering machine built in (attached works also), then screening all calls and only picking up if I know the caller, or am expecting a call from a specific company. I used to get calls from unknown entities about 20 to 30 times a day. Now I only get maybe 1 to 3 per day. It took a while to get here but it was worth it!

  57. L Sharples says:

    Having worked for Verizon, (when it was called GTE Telephone Co), working for them when we were going thru the Monopoly Breakup of Ma Bell breakup in the early 1990’s (breakup was official 1992), in Network Administration, I saw all the illegal stuff going on. Their main objective in life is to NICKLE AND DIME YOU TO DEATH, TILL YOU ARE BROKE, and sell your information to whoever is willing to pay them. Are you aware that Verizon has purchase AOL Internet, who has 4 sub companies for the tune of $4+ Billion dollars? Creating a brand monopoly, another 10 to 12 years of political fighting to breakup another monopoly

  58. Elliander Eldridge says:

    I once worked in a call center that would solicit donations from people. They used robocalls to connect the person to an agent. This was for chairty, supposedly, but I quickly learned that very little actually went to charity. The company was for profit, collected money from people, passed some on to charity, and pocketed the rest. People would be upset about being called so often and told me not to call them again so I proceeded to put them on the “Do Not Call List” and was immediately reprimanded. They explained to me that we are only legally required to put someone on the “Do Not Call List” if they specifically ask to be put on that list. Instead, they schedule to call you back at a random time within 1 and a half months out. After a few times, if you don’t donate, they will sell your information to another company as long as you aren’t on the do not call list.

    That wasn’t my first call center job, but I was disgusted by it. I quit after 5 days and I still don’t know why I stayed that long.

    The bottom line here is the bottom line. Even the phone companies profit directly and indirectly from robot call systems and people need to make sure to say “Put me on the do not call list” clearly, wait for confirmation that it’s on the list, and then hang up. Screaming to never call again doesn’t help.

  59. Matt D says:

    I would think that with all the tech knowledge of all the college grads looking for work it wouldn’t be hard to find some volunteers to help “discover” the telephone numbers of the board members of these companies and publish them anonymously. Then for every robocall someone receives they can, in turn call a board member to report it.

  60. Joe says:

    I don’t mind receiving robo-calls, I just hang up as soon as I hear it is a robo-call. And if I actually hang up on a real person, I can just say I thought it was a robot calling again.

  61. jackie w says:

    I just say “hold a moment please” and walk away if it’s a human. If I’m working on something else and would be near the phone anyway sometimes i repeat that every minute or so…. If it’s a machine i don’t say anything at all but don’t hang up until the call is disconnected. I figure i can’t stop them from calling but i can tie up their time. It’s a numbers game for them. So annoying!

  62. Sherri says:

    We are with Time Warner, and have started getting the calls with our own number, or caller Id says Pay Phone. I wrote into the TW forums and was told by others that TW would do nothing.
    My father has Tracfone and constantly gets these same types of calls. I have Verizon and have not gotten any(but I also cannot call from my cellphone inside the house, either…)

  63. Richard says:

    don’t waste your time with Nomorobo it doesn’t work and what make it harder is the latest trend in robocalling is using hacked numbers that is if you try to return the call you get a recording it’s a non working number best thing is just learn to ignore them they generally hang up past the third ring and I found a useful tool is 800notes.com where you can read posting about pasific numbers and post your expercesses and I would also recomend the cordless panasonic phones you can block 30 numbers for those annoying repete offenders

  64. Carroll Peterson says:

    I don’t answer any call from an unknown number, especially if it is out of my area code.

    • There’s a problem with that: in our area, we have overlaid area codes. My cell phone and my land line don’t have the same area code. If I call a plumber, and he calls back on his cell phone, you’d better believe I want to answer that call.

      • Maria p says:

        After many times of trying to politely ask to be removed from a calling list, only to be hung up on by the time I get to the third word, I bought a whistle. So I answer and when a human gets on the line, they get my whistle in their ear. Guess what? They removed me from their calling list!

  65. Anonymous says:

    After I apply to do not call I bought a regular phone with answering and I simply screen my calls. “They still call sometimes but they don’t leave a message wish is great for me.” I have a don’t answer if I don’t know you policy. And if you leave a message I can sue you.

  66. Terri Adams says:

    Stop Robocalls!

  67. avskier says:

    Waiting for Congress to act is like waiting for the “next coming”. Just saying.

  68. Here is how I solved this problem at my home. All you need is caller ID, an answering machine and strength not to answer the phone just because it rings (this is the hardest requirement because, like Pavlov’s dogs, we are trained to answer the phone when it rings). When a call comes in, I check the caller ID. If I don’t recognize the number, I let go to the answering machine. My answering machine picks up in 4 rings so I have to resist the urge to answer but after a while, the urge lessens and now it’s practically non existent now. By letting it ring 4 (or more) times, you waste the time of the outfit calling. If the caller is someone I want to speak with, I will know when they leave a message. My answering machine lets me hear the message as the person is leaving it and I can pick up the phone and talk to the person any time before the person calling hangs up. The only inconvenience is having to periodically go through the messages and erase the hang ups.
    This only works for personal calls, not business calls. For business calls, I would call my local Chamber of Commerce and ask them what legislative action(s) they are taking to help small businesses deal with this problem. The Chamber claims it exists to help small business so this the ideal issue for them to work on. If local Chambers decided to pressure law makers to do something about this problem, you know those lawmakers would put pressure on Verizon, AT&T and CenturyLink and, undoubtedly, they will be tripping over each other to promote all their efforts to end the problem of Robo Calling, especially for small businesses.

    • Gary M says:

      Very well said. Caller ID with answering machine is the solution. Remember to NEVER pick up unless you know the caller. I went from 20-30 unwanted calls a day to 3 or less this way. Home based small businesses need to go through local government agencies to get help.

  69. Kathy says:

    I have caller ID on my phones and I just don’t answer the phone if it’s from someone not on my list. Calls from legitimate businesses usually display the caller ID, even if I don’t have them in my list.

  70. L Yowell says:

    Stop the annoying and relentless calls.

  71. M P Drues says:

    I go out of my way to NOT purchase from those companies who keep calling mr after I remind them that I’m on the do not call list.

  72. Carl Casella says:

    Problem is an ineffective government that is beholden to the giant corporations not the citizenry. These companies have been given pretty near monopoly power in many markets, raise prices at will, and calls to local and regional governments all respond there is nothing they can do. This is tyranny. Perhaps CR could make a list of any politicians that actually do some good for their constituents. I fear it would be a very short list. This is not the America that I grew up in.

  73. Stuart Chalfin says:

    Not only are these robo-calls proliferating, but my Verizon usage is now exceeding my contractual allowance.
    E-mails to Verizon go unanswered, but continual notices of extra charges are now constant.
    Even more disturbing is the fact that even if I hang up on them, the same numbers keep reappearing on my cell phone.

  74. J W Lux says:

    I frequently get calls that shows “1” or “10” as the identifying number. The call blocking feature that is provided by ATT will not allow me to enter 1 or 10 to block the call. Since ATT is providing the information (1 or 10 or Unavailable) they certainly can build a call blocking feature that will block these calls.

    ]

  75. John Clark says:

    All phone companies make money from these calls. Just look at how they charge extra for call blocking on top of their charge for caller ID. When I added phone service with my cable company to my land line to save money caller ID was included, no extra charge. However, if I wanted call blocking that would have been an extra charge. I found it cheaper to buy a cordless phone with call blocking feature. For my cell phone I use BlackList. I add any number that doesn’t leave a message to the blocked calls. It has really cut down on the nuisance calls.

  76. E. Solstad says:

    Fascism as defined in The American Heritage Dictionary of The English Language: A philosophy or system of government that advocates or exercises a dictatorship of the extreme right, typically through the merging of state and business leadership, together with an ideology of belligerent nationalism.

    Please explain to me how the the Obama administration fits the definition of fascism? Perhaps you’ve confused the policies of the two major parties or am I the one that is confused?

    Please advise.

  77. David Gage says:

    Want the correct solution? If so visit http://www.democraticroad.com and download the book “True Freedom – The Road to the First Real Democracy” where the new approach would become law and every individual/phone number user would be able to specify all calls.

  78. Bruce Hansen says:

    Understand that AT&T (at all) is making a lot of money from robo calls. The only way that these calls will stop is to make sure that the phone companies lose money on these calls. The government needs to heavily fine the phone companies for each and every robo call that goes through. That is the only way to stop them.

  79. J. R. Wilck says:

    I am one of those people who still pays for a land line (Century Link) even though we have a cell phone (AT&T). If it would get rid of robo calls maybe I should get rid of my land line and just use my cell. Robo calls seem to always make me get up from a chair to answer only to hang up as soon I know it is a robo call.

  80. dennis says:

    A solution for home phones is to change your number and then not make it public.

  81. Maggie says:

    I use the Vonage telephone service and they just recently added a feature to block unwanted calls.

  82. Fred C. Rochjte says:

    I’m interested in knowing about where your information on Obama helping robo callers came from. Can you enlighten? I’ve Googled the subject and can’t find anything. Also, you call Obama a Fascist. I thought he was a socialist. These are exact opposites. He can’t be both can he?

  83. SJ Tejon says:

    Here’s what worked for us:
    1) We cancelled our original phone number and landline (19 years)
    2) I had a second line into my home office which interestingly never receives robo calls. We kept that line only going to my office for my business or emergencies.
    3) After we discontinued, we never advised any charities we support, or any company that might have had the number….think about retailers that tie in your phone number to their “rewards discounts” such as Ralphs Grocery chain and Petsmart, which require you to log in with a phone number at the register. Never changed the number with any of them.
    4) Advised our banks but we refused to have our phone number listed on any new checks that are ordered……think about that one.

    The mere fact that the office line number has only been propagated to legitimate business contacts and never to any company, charity, or institution should be proof that this problem extends further than random number generators looking for a live line…..I am convinced everyone is selling our contact info……including Time Warner.

    ALSO, when the answering device answers, hasn’t it just told the robo caller that they have hit on an live, active number?? We used the answering device and caller ID before, and it was effective to screen calls from those that learned our number and who we talked to, but we still had endure the phone ringing as late as 9-10pm for these calls. KILL THE LANDLINE and only give out a cell number if absolutely necessary

  84. The most obnozious robocall I received, 1 or 2 times a day, day after day, was one where if you answered (I did only once) the computer voice asks you to dial another number (and probably be on hold for how long?). The caller ID name was either RECEIVABLESPERF or RECEIVABLEPERF.

    • nonegiven says:

      Robert M. Fleming Jr.:

      That is a debt collector. Write them a limited cease and desist letter, saying that all phone calls are inconvenient and they may only contact you by mail. If they do send a bill and it’s not yours, you already paid it or it’s past the statute of limitations, you can send them a full cease and desist letter. Most likely they’ll just stop all contact. Use certified mail and return receipt, keep copies of everything because you can sue them if they keep calling. Consumer attorneys take that kind of case on contingency.

      You can pull your free credit reports at annualcreditreport.com to see if they are on it and dispute it if it isn’t yours.

      Phone: (425) 412-2600
      Fax: (888) 203-3640

      MAILING ADDRESS
      Receivables Performance Management
      20816 44th Ave W.
      Lynnwood, WA 98036

      POSTAL ADDRESS
      PO Box 1548
      Lynnwood, WA 98046

  85. Jeff says:

    First Thank your Phone Company, then Thank your State for the sale of your name and phone number. It all about the money to them. I give them a number to the Senate let them deal with it.

  86. Emily says:

    I got off ALL lists for years this way years ago. Forgot about it, and shall do it again now that I remember.
    Talk like a severely disabled person With a disabled accent. SAY ‘I no write muh ch-ch-chek; my bro’ he do tha’.
    I went on to offer my shoes if the caller would come over and ‘Don’t you hang up on me; nobody CALL me.’ Talked for half an hour begging that fellow not to hang up, like I was in acute distress.
    This stops calls because there’s a federal law that if you send merchandise to someone who is incompetent (My brother writes the checks.) you have gifted it – you cannot collect or force a return.
    Don’t know whether this still works.
    I DO know, because I get more than a daily call from phony computer techs whose equipment tells them all about my computer. Telling them I DON’T HAVE A COMPUTER doesn’t stop them. Threatening them and cussing at them with terrible wishes doesn’t stop them. These people are trained to be blandly halfway cheerful all the time. Must feed them heroin when they arrive to work.

  87. Shauna Struby says:

    The calls NEVER stop. They are incessant, daily, often several times a day, during evening hours, evening meals, weekends, and increasingly they call way on up into the evening hours. They use various techniques to trick you into answering. The sanctity, refuge, peace and quiet of our homes is under attack! To me companies that use this kind of invasive behavior are outlaws stealing our peace and quiet — and the phone companies allowing them to do so are accessories to the crimes! STOP THE ROBOCALLS NOW!

  88. Carolyn Johnston says:

    It is a nuisance and a misuse of my phone service.

  89. Ron says:

    Those who create robocalls are heartless. They come to families who are ill or are experiencing a death in the family. They come after 9:00 at night and before 7:00 in the morning. They often leave no message, are only seeing if someone answers the phone at that hour. Terrible invasion of privacy and I would never, ever accept a service or buy a product from those that make them. STOP THE PRACTICE!

  90. Ron says:

    I suffer the same complaints expressed above. There were many references to lobbyists and money paid to politicians. We all know that some of the prices we pay to telephone companies are paid to lobbyists and politicians; the same is true when we buy a box of cereal, a vehicle, a toy, a house, etc., etc,.Part of the price we pay for any consumer product or service goes to companies who spend a portion of the price to advance their own interests. Since we’re paying anyway, how about a constitutional amendment that finances elections from federal and state treasuries, with equal amounts to each candidate? No other funding permitted. Campaign funds would be limited. The idea needs work, but, can you imagine a politician not beholden to a lobbyist or some other individual or group that gives large sums to advance their own interests??? We may get politicians that are honest, and who actually look after the interests of average Americans! Prices of consumer products should lessen since companies could not spend money buying influence. The politicians who squeel the loudest against the tax financed elections will be the ones who have gotten rich, or hope to get rich off their political positions. Think about it; a step towards honesty in government; ordinary Americans taking control of their lives.

  91. P Campbell says:

    Besides reducing my phone bill, I switched to “Ooma” for my phone service because of their “community blacklist” and “personal blacklist” feature. I NEVER get robocalls or solicitations on that line anymore. I can even have them receive a message that my number isn’t valid anymore….lol. More companies need to offer this technology as part of your phone service.

    • David says:

      Ooma does not offer robocall blocking to all their services. For example, I switched to Ooma Office for my business assuming that this would be included. I meant “Ooma” is new tech so this is an obvious service that any business would need. But Noooooooooo. Ooma does not seem to know how to implement robocall blocking for their business customers. Geez.. even AT&T can do this and they are the big dinosaur on the block.
      Come on Ooma, catch up!

  92. Penny says:

    I get many robocalls every day. One says ,”this is your last chance to lower your interest rate” I have had thousands of these calls, I lke my interest rate, Leave me alone!!!!!!!
    Many are selling alert alarms for old people. I am one and I have one already, Leave me alone!!!! Every time I go to the bathroom, when I sit down to read, when I sit down to eat, When I write a letter, when I get to the internet, when I am ready t o leave my house, when I am going out to walk my dog!!!!!
    How can I stop this, I can’t stand it anymore!!!!!!! I get at least 5 or 10 a day!!!!!!
    HELP!!!!!!

    • nonegiven says:

      Penny:
      Your phone is there for your convenience, not theirs.

      Stop running to the phone. (It takes practice to listen to a ringing phone.) If you don’t have Caller ID, get it. You can also get talking ones that announce the name or number out loud. Your TV cable service may be able to display it on your TV screen.

      There are sets of cordless phones with caller ID display, you can plug the base into power and a phone jack or the phone line out on your life alert base, and plug extensions in anywhere there is an electric outlet, those don’t need a phone outlet.
      Many of these phones can be set up so that you can pick it up and look at the Caller ID and not press the button to answer it, then if it’s not someone you know, put it back in the charger.

      Make sure you have an answering machine on. If it’s important they will leave a message. Also, you can use it to screen your calls. Someone you know may be calling from a different number but when you hear it’s them, you can pick up.

      Never answer a number you don’t know. If it stops after 3 rings, that’s a sign it’s probably a robocall. The calls will eventually slow down.

      You can buy call blockers or call blocking phones on Amazon, some of them can block 250 numbers or more, but the few calls I still get are usually all from different numbers, now. I stopped answering every call over 25 years ago.

      I’d say switch to a cell phone with a different number and keep it in your pocket but their caller ID only displays names that are in your contact list, which may be a good thing unless you don’t know all the numbers you want calls from. Also, the new number may have last belonged to someone who owed money or answered every call even if they didn’t know who it was and you’d be back where you started and without call screening on your voicemail.

  93. Ann says:

    On our home phone we have Caller ID and if I don’t recognize the caller’s name or number, I just don’t answer. If it’s something legitimate, they leave a message and I can retrieve that. I realize that’s more difficult in a business setting.

  94. Being DEAF does not stop calls coming in on my cell phone. I use texting only, with the statement telling the caller I will NOT be listening to any voice mailes, but that does not stop robocallers from leaving messages that I can’t hear. I can’t win and am getting really annoyed big time at this total intrusion into my life.

  95. Paul says:

    It’s just my opinion that for as well as the do not call list works it’s basically worthless. My home phone company has started to include advertising from other non affiliated companies in their phone bill mailings. No wonder the postal service is going broke? I assume the phone company collects a fee to do so?

    It’s no longer about taking care of their customers, it’s about enriching themselves?

  96. Nancy says:

    Scariest thing now is Someone out there now is spoofing my own name and phone number as the incoming id and number.

    • Micky says:

      You can imagine how distressing it was for my 95-year-old mother to see on the caller ID that she was receiving a call from her long-dead husband on her own telephone number! This happened more than once but she knows NOT to answer the phone unless a member of our family is calling.

  97. David says:

    How about an app that will “call forward on demand” to your politicians office or the state attorney general. If they get flooded by everybody’s robot calls they might actually do something.

  98. Mary Kay Dougherty says:

    I got a robocall while I was reading this. Unbelievable that AT&T and the other providers are “working,” but not producing. If I were “working” on a method to pay my bill…Phooey.

  99. Carl N Graves says:

    Let’s face it, the phone companies won’t stop the calling. They receive money from the callers.

  100. Don Glenn says:

    Verizon Wireless will allow you to block 5 numbers from your cell phone, but only for six months, then you have to reenter them. Why would a telco block numbers? They are getting paid to put the call through. I found an app for my Droid cell phone which blocks calls on a black list, not one of my contacts or all numbers not on a white list. Seems to work well.

  101. guy m zaczek says:

    When the phone rings and my wife does not know the number she hands the phone to me and I waste the time of the caller. I already know their pitches because the same companies can’t get me off their list. That’s right!!! Because I talk to them for one or two minutes before they realize that I am BS ing them, they then cannot remove me from their robo call list. That auto dialing list comes from a totally different company than the one that is actually trying to scam you. So they get slammed twice. Once by me and once by the company that sold my number.
    Justice is SWEET.

  102. John says:

    We’ve found that many Robo calls do not stay beyond the second or third ring, before the answering machine picks up. Must be ‘Robos’ have found they lose money if they stay too long with a number that doesn’t answer right away.

    I traced the number on the caller ID from a computer scam Robo call. It was a legitimate phone number of an innocent person. That should be illegal!

  103. usdoc1 says:

    Rule of thumb:
    1. If you do not see a number – do not pick up the phone and answer.
    2. If you do not know who is calling — do not answer.
    3. If you have a smart phone, you can selectively block these calls provided you see the number.
    4. Send mass mails to the respective phone companies urging them to put a stop to this.
    5. Mass boycott – selecting one company at a time!!
    6. Get rid off land line – it is so 1990s. You never need this. Save yourself some money!!!!
    7. Leave the phone on mute and let anyone call. Do not answer. You can always call them back if you choose to do so. One of my friend does it all day long. He never gets robocalls!! :-))

  104. I too get these robocalls from Rachel,Hello Seniors, contractors and ahost of others. I am on the No Call List to no avail. At&T is my carrier. I called them to see if there was anything they to do about these call. They gave me the telephone number to the FCC.

  105. Paul Larudee says:

    Easy way to get elected:

    Promise to stop robocalls.

    • stanz says:

      To those that say the solution is to “disconnect your land line”–THAT is exactly what theses phone companies WANT you to do. They claim that landlines are too “expensive” to maintain…
      That’s probably the very reason they don’ do something to stop these unwanted calls!

  106. Tony Colon says:

    I finally disconnected my land line since nearly 90% of the calls I received were robo or telemarketer calls. Wake up phone companies, you are loosing business.

  107. Gary says:

    For Florida residents:
    Use “Florida Do Not Call” (google it) The State of Florida takes robo call harassment seriously and they do a bloody good job of stopping it.

    • Big Tom says:

      The State of Florida told me to contact the local police. I called them and the lady on the phone laughed at me.

  108. N. Keyser says:

    I’ve contacted Centurylink via email on numerous occasions about this and get canned responses every time. I’ve called them and get pretty much the same answer. Their responses translate to “We are looking into it”. My hiney! It’s as effective as their technical support. I am at the point now where I do not answer my home phone, just let it go to voice mail. If it’s not a robo I pick it up. Suffice it to say that I seldom pick up. NoMoRobo has proven to be effective and legitimate robo calls such as school closings still go through contrary to their excuses. It’s simply a money thing. The less they invest, the more money they keep. There are no other economical options here as Centurylink has a monopoly in this area. I’ve switched to using Google Voice for the number I give out. Not a robocall there yet. Fingers crossed.

  109. JohnGG says:

    I maintain an AT&T landline primarily as a backup during hurricanes when cell phone connections tend to be weak or limited. I use an answering machine to screen all calls.

    During the last 6 months or so I’ve noticed that 90% of robo-callers are hangups. This is an improvement over the usual annoying messages but, I wonder, are the autodialers smart enough to recognize that a non-human is answering the phone?

  110. Bob Alberti says:

    I enrolled in NoMoRobo.com, a free service that is available to some telephone companies. My service is with Time-Warner Cable which accepts this service. It recognizes and diverts the call after one ring, cancelling it therein. I highly recommend it.

  111. R Thompson says:

    I have a whistle hanging by my phone. As soon as a real human gets on the line and starts his monologue, I blow the whistle as loud as I can into the phone. That’s my message to them!!

  112. Mary Saputo says:

    Robocalls block your line so that you cannot hang up. If I had an emergency and didn’t have a cell, I’d be in a lot of trouble, wouldn’t I? They are DANGEROUS. They need to be stopped – PERIOD.

  113. Kerry Lyman says:

    This whole issue nothing but a SCAM by the phone companies in cahoots with the telemarketers. Phone companies sell us a service named “caller ID” and then collect from telemarketers to “spoof” phony phone numbers and caller names. So they collect money on both ends. As a result, I don’t see the phone companies EVER voluntarily giving up this lucrative income source.

    Tough, ENFORCED, laws directed at the phone companies need to be enacted. Either that, or everyone needs to buy a call blocker, like I did from Amazon. But consumers should not have to spend money on a call blocker to stop this nonsense. For once, the government needs to do something the people want and stop all this partisan bickering that is nothing but noise. I say vote OUT all incumbent politicians until we get some that really want to represent the people who elected them…and whose ONLY interest is NOT re-election.

  114. Henry Shebitz says:

    Sorry for the repeat. I called my AT&T operator asking how to block calls and she said I could buy a caller ID package and use *60 or whatever to block the call. I don’t WANT to spend more money per month to defend myself from calls I shouldn’t be receiving in the first place. I agree that the Telcom Co’s should take the lead in getting rid of this scourge.

  115. Henry Shebitz says:

    My experience is similar/identical to most of the commenters with this addition (I haven’t read all) : when I push the button to actually talk with an “operator” and get someone, I ask to be removed from the call list and I am instantly hung up on with no comment. One call, however, resulted in the “operator” abusing and ridiculing my last name before hanging up on me.

  116. Kellie D. says:

    I went from working 9 to 5 out of the house to working from home. OMG! The phone rings four to eight times a day with robo calls! Some companies will call over-and-over again which is especially unnerving. Makes me feel like I’m being stalked. No one should have to put up with this in their own home.

  117. John Schroeder says:

    The Telcos callous disregard for the plight of the consumer essentially makes them complicit with the illegal behavior of the Robocallers. I believe Telcos should be held criminally liable as accomplices to the Robocallers and fined a meaningful penalty for each and every Robocalle that passes through their network.

    While I have no facts to back up my opinion, I suspect there is a revenue stream the Telco realizes from these Robocallers and they are willing to suffer the bad reputation because they can hide under the rather flimsy excuse that they have no responsibility authority to control it. They also have the luxury of knowing we, the consumers, have precious few choices and are unlikely to leave them on this issue alone. If there were an alternative to Verizon I would leave them in a heartbeat. But Comcast is just as bad, or worse. And a cell-phone-only is no replacement to a land-line.

  118. S Joersz says:

    My telephone company is Frontier. If I think it is a robo call, I don’t answer. My problem is my son has their info blocked when they call so sometimes I do answer by mistake but just hang up.

  119. Big Tom says:

    I bet ATT and Verizon are paid off to accept robo calls.

  120. Lonnie Daniels says:

    We will never be able to stop robocalls simply because politicians have exempted themselves from any legislation banning such calls. This is a sorry state of affairs.

  121. TOM NORMAN says:

    GREATLY DISTURBING AND ADDS TO PHYSICAL STRESS. HOW ABOUT A CLASS ACTION SUIT AGAINST ALL PHONE COMPANYS FOR ALL THAT DIE WITHIN 24 HOURS OF RECEIVING AY ROBOCALL. THAT WOULD GET ATTENTION, EVEN THOUGH OUR LOBBYIST SENSITIVE POLITICANS REFUSE ACTON

  122. I totally agree with R. P Wolf. These robocallers hijack phone numbers from cell phones and land lines from all over. I get calls every day from “Hi This is Kate or Hi this is Sharon” . They use same number for couple of days then switch to new number. This should be illegal and would think phone companies would WANT to put a stop to people using there lines for free. i guess they just will set them steal their lines and use them and raise our rates through the roof to make up for it. DEFINITELY NOT FAIR.

  123. robo calls are out and out THEFT—minutes I pay for are STOLEN–2 min.s even if not answered–just deleted—THEFT of mins. i have paid for—THEFT of my time—THEFT of my state of mind after my privacy and home have been invaded by ?–your company can’t stop THEFT on your signal—then paying for your service is a partial THEFT as well

  124. Vic Lang says:

    I found a VERY effective way to block incessant calls from these companies; I reported them to the FCC website; they have never called again. This includes a phone number that was spoofed with an area code of “123”.

  125. Kathy Willard says:

    These time wasting and interfering calls cost ME air time!!
    If I want to talk to you, I WILL CALL YOU! You are cutting into
    MY privacy. There are so many robo calls that if someone calls me from a different phone, (like a hospital) I am afraid to answer.
    I don’t want a cruise, windows, waterproofing, a credit card, and
    certainly do not want to listen to political candidates.
    Someone is making money from my phone number and I WANT IT STOPPED!!

    • I’m on a pay-as-you-go tracfone & these robocalls come through at the most inconvenient times (all hours of the day!). They use MY “paid” airtime/minutes to do their ‘spiel’ then I’m out that time/minutes…..I’ve tried to be nice but getting tired of them. I’m on the DNC list and yet I have over 7 numbers in my phone from the last month!

      Like someone else mentioned, this is becoming an issue because I do NOT know all of my coworker’s phones or family’s phones & I will usually answer the phone (unless driving or in a meeting!) in case it’s them. Robocalls need to stop!

  126. ROBERT WILLS says:

    IF I NEED SOMETHING I WILL CALL THEM UNTIL THEN STOP CALLING FOR YOUR NEEDS NOT MINE

  127. R. Peter Wolf says:

    Not only should the big telephone companies be required to stop robocalls. They should also be required to stop all calls from out-of-service numbers. If they refuse to offer these services, they should be charged with aiding and abetting fraudulent activity. Moreover the providers of smartphone apps that enable the user to disguise their caller ID should also be brought up on charges of aiding and abetting fraud. There is no possible justification for such an app.

  128. Upon receipt of your e-mail of Thursday, 2/19/2015, I employed
    the NoMoRo procedure there in and noticed a significant reduction in RoBo calls that day and a continuing reduction the next day. My provider is Time Warner. I passed this on to four five friends and relations who confirmed similar reductions.
    Now however we have entered into a strong political campaign
    season and I suspect the political parties have arranged a similar exemption as they did with the NoCallList and I fear the situation will deteriorate until the end of 2016. Till then, talk to
    my answering machine !!

    Philip Higgins

  129. Barbara Gill says:

    Because of all of the robo-calls, I won’t answer any calls that are 800 or out of state calls. Because of this I have missed some important calls from the insurance and others who use 800 numbers. I have asked that they call me on a local number but they don’t so I continue to miss important calls. If I want to donate or buy something, I will call them. I don’t want them calling me.

  130. I wrote the CEO of Century Link begging him to use the technology available to block these calls. I got no reply but Century Link did send me a postcard with the number of their Customer Service Department. They just don’t care.
    I also hear from Bridget several times a week, along with the other crappy calls.

  131. susan barr says:

    i have been on the do not call list and i still get bridget calling with an offer on a credit card, mortgage rate, credit line etc. usually at every noon and six pm.

  132. Frank Maniaci says:

    I am not a frequent user of the cell phone. My use is for important messages and I will not answer while driving, preferring to pull the car over which can be hazardous at times. These unwanted and unwelcome calls may cause an accident some day, no matter how careful I can be. They also invade my personal time.
    PS: My wife had a call wanting her to yield her computer info, after she refused HE called her a prostitute!!

  133. Howard Herring says:

    Stop Rob-Calls

  134. Barry Reid says:

    Here is my real issue with these robocalls. I have learned not to answer my phone when I do not recognize the number. Most of the robocalls are spoof numbers anyway, and if I mistakenly answer, they are just dead air. Their intent is to verify that the number they are calling is an active number. So, to me, the real problem is a safety/emergency issue. Since I do not answer numbers I do not recognize, if my spouse or child calls me with an emergency, and is using someone else’s phone, I would probably not answer. It could be a matter of life and death situation, a dangerous situation, etc., but robocalls has “taught” me not to answer. They, or the phone company’s, should be held accountable if someone does die or get’s seriously injured because we did not answer the phone thinking it was a robocall. Someone has to put a stop to this abuse of our phones, realizing that the phones are not play things, toys, or ways to get advertising across, but a device we use to conduct our day to day business. Just like our emails. We have the power to “opt out” of some SPAM and some internet services segregate other SPAM. Phone companies should have the same options.

  135. Yasunao Tone says:

    I am a writer, composer and working until early morning.
    I don’t want to be bothered by robo-calls.
    It’s an invasion of privacy and disturbing my sleep also an obstruction to my work. Please stop robo-calls.

  136. Yasunao Tone says:

    I am a writer, composer and working until early morning.
    I don’t want to be bothered by robo-calls.
    It’s an invasion of privacy and disturbing my sleep also an obstruction to my work. Please stop robo-calls.

  137. shirley peabody says:

    Stop Robo calls. They interfere with life activities and can result in danger to recipient when involved in routine tasks, such as up on stool cleaning windows.

  138. Dave Mann says:

    When in doubt, follow the money. Telvos earn vast revenues selling access to call spammers whether they are in centers or use autodialers. If you think for one moment that telcos will address any public concern that diminishes their coffers, think again.

    Similarly, the right-wingers in Congress would panic at the thought of going against the very companies that line their political and personal pockets. Forget about resorting to laws or their enforcement.

    Bottom line is that corruption rules.

    • CommonSensr says:

      Right wing, left wing, democrat, libertarian, tea party, communist or republican. It doesn’t matter. Every politician only cares about staying in office. And to stay in office requires money. To get money these pigs follow the money. All of these politicians take money from corporate PACs.

      One way to hurt their pockets might be to robocall their offices. If their phones are constantly busy, they have lost a channel to the money trough.

  139. Patricia Giallella says:

    I could live without Robo calls. For the last two days I have been getting calls from card services.231-267-8110. I have a ans. machine so message is left.. Thanks. The phone companies don’t want to touch their profits. The two best inventions are ans. machines and the mute button on TV.

  140. Diane Green says:

    Everyone needs to READ the terms of acceptance for any service or rewards program they are signing up for, including credit card services from banks. You will find that in using the card or service, you are agreeing to have your contact information used by them and their associated companies for offers and/or advertizing, including specifically robocalls! If you don’t want the calls, don’t accept the terms or the service. Most of the credit card ones require you to send a physical letter to opt out. Unless you DO that, you are welcoming their robocalls and the robocalls of the “associates” they sell your information to. Of course, if you want the benefits of some of these rewards programs or software, you may HAVE to accept the terms of service and then you will have to put up with the robocalls even if you are on the do-not-call-list because you have exempted them from complying with that list.

  141. STOP ROBO CALLING!!!!!!!!!!!!!!!!!!!!!

  142. Megan M says:

    I have kept an ATT landline due to safety considerations, but for the first time I am considering canceling that line due to endless harassment from robocalls and telemarketers. I work from home, and I receive 8-10 calls per day. I am on the Do not call list, and when I mention that to telemarketers, they usually get snarky with me. I am TOTALLY FED UP!

    • Don Glenn says:

      Just dropping a landline won’t help. We have no landline and continue to receive several robocalls a day on both cell phones.

  143. Robert Wielgus says:

    STOP ROBO CALLING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  144. I have been using nomorobo for about 6 months, and am thrilled with it. It has blocked that b Rachel, and 99% of the others.AND IT’S FREE.

  145. Frank L says:

    The FCC “Do Not Call” list is totally not enforced. When contacted, they say they only make their complaint list available to local law enforcement if they wish to enforce complaints. Of course that never happens. The only FCC enforcement on record is for a Congressman who complained about getting the calls.
    I have stopped reporting the violators, there are usually several each day. I plan to get a whistle to deal with the callers.

  146. David Dlebeme says:

    It is fascist clowns like you that perform many of these unwanted phone calls

  147. hb says:

    maybe cu should set up robo calls to phone company offices and executives and flood them with unwanted calls and see how they like it. O wait they probably already have that blocked.

  148. George says:

    Let the robo caller listen to your answering machine. God Bless

    • Dan says:

      Letting your answering machine is fine IF it’s your home phone but what about a business that can’t let calls go to voice mail and has no way of knowing if a number is a legit customer or not? I hate having my time wasted by robocallers or even live cold callers. I refuse to do business with companies that continue to call even if they are a real company AT&T, was a BIG offender with me for a while along with countless “google experts” and credit card processing companies.

  149. David B Teague says:

    ” Oh and don’t forget our fascist president wanted to pave a way for these collection companies to get your private cell number so they could harass you even more.” ??
    Do you mean George W Bush? Or perhaps Dick Cheney? They were the last Fascist incumbents.

  150. TL says:

    Hi, This is Rachel ….

    ‘Rachel’ calls me daily and always with invalid caller ID. Phone companies certainly should be able to block calls with invalid caller ID information as they traverse the internet. I know more and more people who are dropping landlines due to the high percentage of bogus calls. Isn’t the revenue loss there worth making the investment in caller verification?

  151. David B Teague says:

    I have my answering machine and caller ID. If I recognize the caller, and if it is convenient, I pick up. If not, and the caller doesn’t leave a message, that’s the caller’s problem If they do leave a message, I can choose not to answer.
    This works. Nevertheless it would be ever so much better if robo calls and unwanted commercial calls did not come in at all.
    Thank you for all you do.

  152. Diane says:

    I haven’t gotten any robo calls since I changed to Magic Jack and took one of their phone numbers over a year ago. I don’t give that number to anyone except friends and companies that have to have it. The rest I just say “No” when they ask for it. That way they can’t sell my information.

  153. Bob says:

    Not only are telcos not helping to block robo calls I believe they are complicit in facilitating them. Why else would, within minutes of my placing and ending a call, does my phone ring with a robo call? I believe my line is being monitored for activity and when that activity stops, some kind of notification is given to initiate the robo call. Who would have the capability to provide such a service (for a fee of course) – three guesses. Anything for a buck!!

  154. Elaine says:

    Please add Sprint to your efforts, we get plenty via them, not just on our landline but our cells as well. PITA!!

  155. Janet Leshner says:

    I’ve never met anyone who welcomed a robocall. I would like to know – What kind of person is responding positively? Since they keep happening somebody must be welcoming them.

    • HM says:

      They must work or comanies and scammers would no be using them. It should be the phone companies that block them.

    • Micky says:

      From what I understand, they make MONEY by selling your telephone number to other spammers. If you answer the call, you’re a “live one” (ka-ching!) and ripe for additional calls. I’ve tracked this by keeping a color-coded spreadsheet. (Over 645 and counting…) I see who the “frequent flyers” are. One answered call resulted in weeks of daily calls that finally stopped ONLY because we stopped answering the phone for unknown callers.

    • Gerald Shannon says:

      1. While I doubt the telecoms are engaging in the phone list business (that’s a major industry of its’ own), they are in the business of maximizing their profits which includes minimizing their expenses.
      2. Call Shops are a good source of revenue, while policing them would be an expense
      3. Therefore telecoms present actions should surprise no one.

      1. Politicians are primarily accountable in proportion to the contributions they receive.
      2. Individuals, the last time I checked, contribute about 3% of the average politicians slush chest.
      3. Corporations and their owners contribute probably 95% of their slush chests.
      4. Politician’s action in this matter should surprise no one.
      Therefore, do your part.
      1. Never (NEVER) allow a Call Shop to profit from a call to you! If you are interested in the product, hang up and call a legitimate supplier.
      2. To the extent you can, block or do not answer any call you know to be a call shop.
      3. If you do answer (you’ve blown your cover), and you have the time, make the call as expensive to them as possible. Some possibilities include:
      a. If they have your identity, tell them you’re sorry but that they have been scammed themselves, that you frequently receive Joe Blow’s calls because he apparently gives bogus numbers to scammer. Then hang up on them. Most aren’t too bright, and this frequently gets you removed from the list.
      b. Listen to their entire spiel, waste their time, ask questions, give bogus information:
      i. Use local DA’s address and phone number if you know it, but not their name.
      ii. Give a 13 digit credit card number. They’ll probably catch it, but just insist that’s all the numbers on the card.
      iii. If they don’t eventually hang up on you, eventually tell them that you hope they’ve enjoyed the call as much as you have.
      c. Express regret for their misfortune, something like, “I understand you probably don’t like this job and took it only because you have to support your family, but you do realize that you’re working for crooks.” The only negative outcome of this approach is that I’ve had agents break down and start crying! Really!
      4. Have fun.

      • Bruce Branz says:

        What is a “call shop”? Have no idea what you are talking about.

        • Anthony says:

          It’s like a bucket shop. You have a rented store front with dozens of phone lines. The only purpose of the business is to make junk calls which someone pays them for.

          A bucket shop is an old old term for the similar operation but operated by the bunko artists themselves, selling phony stocks, shares in gold bars, phony merchandise and the like. Most of those “charities” are probably bucket shops. they donate maybe 10% of what they collect in order to be legal to the IRS.

  156. Gordon E. Peterson II says:

    I don’t want nonprofits to be automatically whitelisted. Robocalls are every bit as annoying when they come from (supposedly) non-profit organizations. Perhaps individuals could be allowed to whitelist specific organizations which they wish to allow to robocall them (and not one of these “you’re giving permission for associated companies to call you too” blanket “permissions”).

    It’s also illegal to robocall to cell phones, and to send junk faxes. Here again, insist to your elected officials that the laws BE ENFORCED!!! Just like the “do not call list” laws need to be enforced.

    • Peter Buck says:

      I’d like an app to: intercept the call before it rings, check my Contacts list and play a recorded message for anyone not on my list telling them how to get on my list, while connecting calls from people on my list. That should handle it.

      How to get on my list could be leave a message identifying themselves and leaving a number to put on the list. People who keep calling even though I haven’t put them on the list could then go on a separate blacklist and be completely ignored by the app.

  157. Geoffrey says:

    Robocalls are a serious nuisance and because they have filled my voice mail on a regular basis (the record was 37 from the same number within 2 hours) i have missed important calls. They start at 7am and don’t stop until well after 10pm most of the time. The worst part is that 99% of them are just dead air or flat out illegal scams (my favorite was from Jamaica trying to get me to bring a pre-paid visa card to a wal-marts parking lot to claim my publishers clearing house winnings)

    STOP THE ROBOCALLS!!!!

  158. Anthony booker says:

    So tiresome. We receive more robo calls than legitimate calls.
    Do not call list, not helpful.
    We are considering removing our landline as that appears to be the only way to stop these calls.

    • Gordon E. Peterson II says:

      Removing your landline won’t help. Abusers and spammers and criminals call to all phones. NoMoRobo is a very respectable solution, but a better solution would be to demand that your state and federal officials begin serious enforcement of the do-not-call lists, including jailing executives of companies that thumb their noses at the laws.

      • Micky says:

        One problem is that the National Do-Not-Call List should have been the INTERNATIONAL DNC List. Many call centers are overseas and beyond the jurisdiction of the FBI (who has been trying to shut down shops in Mumbai for over a decade). Now several more call centers have opened up in eastern Europe so we’ll likely never be rid of them. And it’s contemptible that the phone providers refuse to proactively address this problem. I’m sorely tempted to spank our provider by reducing my payment by a dollar for every bogus call we get. (I could whack 10 bucks off my bill right now!)

        • Anthony Segredo says:

          Why can’t we block all foreign calls? I don’t even know anyone in Canada. In fact, I would like to have a “whitelist” of friends, relatives, business contacts, doctor and the like who are the ONLY people allowed to ring my phone.

          And to H__l with charities! I have one who calls at 12:300 at lunch like clockwork every day. I would NEVER donate to any of those charities that abuse me. Let them send a fundraising letter or postcard. I realize we are stuck with the political calls. The politicians will never give that up. The last two weeks before an election, I disconnect the phone system at it’s entrance to the house. It’s bad enough seeing the same ad on TV ten times in a half hour. I don’t vote for the most abusive of them, either.

          • I agree with you 100 per cent!

          • Stephen says:

            You’re right. The owner of the phone should have COMPLETE control over who is allowed to call them. Our phones are not stalls at a shopping mall, to be used by anyone to sell anything.

            I give to various charities and churches that I know and have verified are legit and worth contributing to. But I am not stupid enough to give money over the phone to any tom-dick-and-harry unknown charity that decides to call me. I should be able to have ALL charities blocked!

            I agree with the statement about political calls…we should be able to block those as well. But since politicians make the laws, they won’t ever pass a law blocking such calls.

            I don’t see how “getting rid of your landline” is of any value. I am quite sure these robocallers don’t know the difference, or care, if the phone is a landline or a cellphone. It’s just a number to them, and they likely have software that maintains a huge list of active phone numbers, irregardless of the type of phone.

            I have used answering machines for decades now and screen all calls. I ONLY pick up if I am 100% sure I know the person calling. If it is someone that knows me or a legitimate company I normally do business with, they will leave a message.

            I also have a Panasonic phone that has the ability to block 250 numbers. I use that only for the ones that call repeatedly, such as ATT U-Verse, that has been harrassing me week-in and week-out for years.

            I have all my friends, doctors and legitimate businesses entered into the phone book with a recognizable melody ring, to alert me for possible pick-up.

            Also, my phone has a “Silent Mode” that I program for the hours of 10:00 pm – 8:00 am, so that I am not disturbed at all while I am sleeping. (scammers frequently like to call at odd hours when you are sleepy and your defenses are down — I know as I have had a few occasions in the past when I was awakened from sleep, picked up a phone and answered questions thinking I was talking to a friend or relative).

            SIMPLY DO NOT PICK UP YOUR PHONE… LET IT GO TO VOICE MAIL UNTIL YOU ARE 100% SURE OF WHO IT IS THAT CALLED YOU.

            And keep in mind, answering the phone and being smart-ass or angry hurts you in the long run. All you are doing is letting the scammer/telemarketer know that your number is legitimate, that there is a real person (not an answering service) at that number, and a good time to call when someone is likely to pick up. That is a lot of valuable information that scammers/telemarketers can use and sell. DO NOT GIVE IT TO THEM.

            Also, please take advantage of scammer/telemarketer identification websites such as 800Notes.com. The same scammers and robocallers contact large numbers of people, and you can use that website to determine who is calling you, even when the CallerID is spoofed.

            (Spoofing of CallerID or phone number should be illegal also, as it is clearly fraud.)

        • Liz C. says:

          Whenever I receive political calls I firmly tell them that they already have my vote but if they keep calling me, I’ll vote for the opposition just to spite them. Want my vote? Then don’t call me at home when I’m with my family. Send me an email. Send me snail mail. But DON’T call me at home.

        • Dr D Rossbach says:

          How does anyone know if a charity or political call is a charity, political party, or yet another scam or pfishing expedition? Providing a US Area code number to an off-shore entity should be illegal – punishable by having to answer scam calls for 5 years. Stopping this abuse would also show which “US companies” are using foreign call centers as well. I will no longer do business with anyone who initiates a call to me. I need to call a known-legitimate number in order to have any confidence whatever that I am not being scammed. The situation has gotten so bad that the phone is almost useless for business.

    • Patty says:

      That’s the answer! Sure it’s about money. I hardly pick up my land line any longer unless I hear a friend. So, why have a land line? If, en mas, we cancel our land lines, we’ve solved the problem and the phone companies are poorer. Of course, expect cell charges to go up.

      • Dotty White says:

        Please NEVER EVER cancel your landline. In the event of a natural disaster, etc., all other forms of telephone communications are cancelled and those lines are intercepted for use by police and government. I have verified this with local law enforcement, AT & T, and California Shakeout. I hate having to resort to sending all non-family calls to voicemail, but the number of unsolicited calls grows exponentially if I answer one of them. It makes it hard to receive alerts from authorized repair people who are trying to alert you that they are on their way, as so many large and small businesses have their field support staff use their own phones and reimburse the expense. I have been paying for a “private” land line with a “private” phone number for decades. Just another scam.

        • stanz says:

          I fully agree about NOT cancelling your landline out of frustration. THAT is exactly what these phone companies WANT you to do, claiming that landlines are “too expensive” to maintain.
          This is their policy and their aim, as I have been told by numerous VERIZON installers and linemen and even supervisory people in the New York City area. (The replacement supervisory personnel came to my home on a repair call during the recent NYC Verzion strike- and they very honest about this issue). Heck, that’s probably the very reason why Verizon and others don’t do anything to stop landline robocalls- they WANT you to drop their landline service and switch to cellular only! Forget that they are legaly required to maintain landline service- and I would add: landline service that does not involve constant harassment to its customers via robocalls.

  159. Juliette M says:

    Robo calls are such a nuisance, and they are very disruptive and invasive.

  160. John D. LaSalle says:

    Google is the worst offender. I receive at least four robo calls daily from them.

    • Gordon E. Peterson II says:

      Google doesn’t robocall. The robocalls you’re getting are using Google’s name to try to give their scams (and maybe non-scam services promoted disreputably) credibility.

      • Pamela W. says:

        Are you completely certain of this? Exactly how do you know this to be true? At my work we get at least 2 or 3 calls a day suggesting we need to update our google listing. They come in from several different numbers. I thought that to be a little odd. Had no idea they may not have even been google. Glad we always hang up on them! Thanks!

        • Dawn says:

          Sure. First of all, what is a “Google listing”? A Google business listing? If you check the terms and privacy pages for Google Business Solutions, they are very explicit about how and why they will contact you: over email with announcements about their services, some of which you can opt out of.

        • This is a well-known scam. Google does make sales calls. Google is big enough that when you want one of their promotional services, they know you will come to them.

          There is no such thing as a Google Business Listing.

      • Eileen Tubal says:

        I get calls from “Microsoft” saying that there was bad virus activity on my computer. Once the man said that it was the week before; but we were on vacation then and no one was using my computer that week.
        I now let my answering machine take the calls if I don’t recognize the number.

        • Stephen says:

          This is a well known scam. Microsoft does not do anything to check for viruses on your computer… only your anti-virus software does that. AND Microsoft/Windows does not call people on the phone to solicit contact about a problem on their computer.

          I have worked for over 15 years as a Tech Support Engineer for one of the largest software companies in the world. My company has a lot more clout than an average user of Windows. But even then, whenever we have come across a bug with a Microsoft product that interferes with our software, it has been like pulling teeth to get them to show any concern at all or even to log a bug. It usually takes some conference calls including high level people at our company to get MS involvement. Microsoft is probably the LEAST interested in problems with your PC than anyone else.

          So you really should ignore any phone calls purported to be from “Microsoft” or “Windows” about problems on your computer. It clearly is a scam and they are likely just phishing for personal ID info for identity theft.

          • Darlene Collins says:

            I was called almost daily by “Windows Technical Department” and after the last call at 9 p.m. I asked the lady for her phone # and she hung up on me. I am on the “do not call” list but it doesn’t work as far as I can tell. I now let ALL calls go to the answering machine and only answer family or friends who all know what I am doing. It’s a shame that we have to resort to this type of action and still have to pay for telephone services(?).

        • Linnea says:

          Ah, yes, the Microsoft scam. These idiots called me a couple of times. The first time, I hung up on them, as I just thought it sounded hinky. Then I did a little research and found out exactly what was going on. The next time I heard from them, I told them, “I KNOW you’re running a scam!” The second those words left my mouth, the person hung up on me and I haven’t heard from them since.

          Sometimes it works to let them know you’re onto them.

    • HM says:

      These calls purported to be from Google are not. Scam.

  161. Janice Hill says:

    Robo sales calls never stop coming even if I push the button to be removed from the list. They are nothing but a bad product.

    • Gerald Shannon says:

      Never select ‘remove from call list’, it just adds your number to a premium list of numbers known to be valid.

      If you have time to waste, stay on and talk to the agent. Remember they are an inocent agent, working for a living and obviously unable to get a legitimate job. It’s their employer who is the crook.

      My conversation usually goes something like, “I understand you probably don’t like this job and took it only because you have to support your family, but you do realize that you’re working for crooks.”

      Be prepared to be hung up on immediately, or, worse, to get involved in a conversation which has in some cases involved the agent actually crying. Either way, I assure you that you are more likely to be removed from the call list than any other way.

      • stanz says:

        Many of these live agents are more like unfeeling robots than actual computer robocalls. I told one of them last week, after repeated calls from the 876 Jamaica area code to my answering machine, to “go **** yourself” with my “lottery prize” and hung up. A minute later he called back and said in all seriousness “if you tell me to go **** myself, I wil have to give your lottery prize to someone else”. Either incredibly stupid, or callously uncaring harassment – or both.
        These people, even if they “need to support theselves” KNOW that they are scamming and harassing susceptible and elderly people. I have absolutely no sympathy for these low-life scammers (as some comments indicate). They shoud be rooted out & jailed, where-ever their illegal call centers are located.

  162. These calls interfere with my business and private life, coming as they do at inopportune times.

  163. Donna Miller says:

    Stop Robo! You are invading.

    • JOHN HENNING says:

      You are so right, AND to make matters worse when my caller ID shows no name, I LATER call that number to see who it was!

      However, MANY phone company INTERCEPT messages state that I have attempted to call an NONWORKING or UNASSIGNED NUMBER!!!!!!

      To me this suggests that the PHONE COMPANIES are deliberately SELLING those SCOFFLAW customers phone service AND PROTECTING THEM by making our contact impossible!!!!!

      • J P says:

        I agree! I’ve said for a long time, the phone company is profiting by these calls, else they would provide a way to stop them!
        I get calls with the caller ID saying all kinds of things. I’ve even gotten calls on my landline with the caller ID saying MY name and number. My landline calling my landline!

      • J P says:

        I agree! I’ve said for a long time, the phone company is profiting by these calls, else they would provide a way to stop them!
        I get calls with the caller ID saying all kinds of things. I’ve even gotten calls on my landline with the caller ID saying MY name and number. My landline calling my landline!

      • Marie says:

        “Spoofing” is a big problem. Recently, I have begun getting daily calls on landline with the caller ID listed as unknown but the phone number as my landline number. There is no way to call back to trace the caller. Absolutely maddening.

      • Actually this is the “spoofing” problem. Call centers, ESPECIALLY those of scammers that may actually be outside the US, routinely “spoof” their calls to make the number look as if it is a legitimate one and is coming from inside the US. THIS is what phone companies can easily, and specifically, block right now. And they won’t.

      • Reply to the person who said they could never callback the call number on her phone.The problem with robo calls like most business sellers linesthey are called DOD Trunks. These are groups of phone lines with a single number for only billing purposes. They are outgoing trunks only. You see the number but when you call back you reach intercept. The recording is called intercept. You can call the number on your caller ID until hell freezes over and you will never reach anyone.

      • Sue says:

        and now getting scams of people telling me my computer is infected.

        And getting calls from my home phone number to my home phone, and have been told there is nothing they can do. Seriously?

Leave a Reply

Your email address will not be published. Required fields are marked *