Addressing Barriers to Online Applications: Can Public Enrollment Stations Increase Access to Health Coverage?



Addressing Barriers to Online Applications: Can Public Enrollment Stations Increase Access to Health Coverage?

The paper looks at the use of public enrollment stations (sometimes known as “kiosks”) for helping people enroll in health coverage. Looking at pilot projects in a diverse set of states, including Alabama, California, Florida, Maryland, New Mexico and Washington, the paper summarizes the variety of ways agencies have facilitated public access to online enrollment. The paper identifies a number of important lessons learned from pilot projects, which will be important for those states moving forward to implement healthcare reform by 2014.
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