Debt collection protections needed for consumers


October 23, 2012

Consumers Union Renews Call for Debt Collection Reforms
As CFPB Prepares For October 24 Field Hearing On Topic

Consumers Need Protection From Debt Collection Abuses

WASHINGTON, D.C. – Consumers Union, the public policy and advocacy arm of Consumer Reports, called on the Consumer Financial Protection Bureau (CFPB) today to protect vulnerable consumers from abusive debt collection practices. The consumer group renewed its push for reforms just as the CFPB prepared to hold a field hearing on debt collection issues on Wednesday, October 24, in Seattle.
“Current law fails to address rampant debt collection abuses and leaves consumers vulnerable to being harassed for debt that has been paid off or that they don’t even owe,” Pamela Banks, senior policy counsel at Consumers Union. “It’s time to enact some common sense reforms that protect consumers from unfair debt collection practices.”
Consumers Union’s 2011 report issued with the East Bay Community Law Center detailed how debt collectors are filing an increasing number of lawsuits against consumers even though often they don’t have proof to back up their claims. Without the proper documentation, debt collectors may sue on invalid debts, such as those that have been paid already. The problem is made worse when consumers don’t receive timely notice that they have been sued on the debt or when the debt is so old that the consumer does not have good records to show whether the debt is owed or the amount claimed is correct.
To address widespread debt collection and debt buying abuses, Consumers Union has urged state and federal regulators to enact a number of reforms, including:
• End robo-signing and attempts to collect without proper documentation: Debt collectors should be required to document that they are attempting to collect from the right person, for the right amount, and on a debt that they can lawfully recover.
• Establish a sell by date for all debt: It should be illegal to sell or attempt to collect debt that is more than seven years old, which is too old to be reported on a credit report under the federal Fair Credit Reporting Act.
• Require debt collectors to provide more information to consumers: All debt collectors, including debt buyers, should be required to identify the name of the original creditor and to provide an itemized record of the total principal, interest, fees, and other charges that have been added to the debt, and to provide detailed records about the debt to consumers within five days after the first notification.
• Require debt collectors to submit more detailed information when filing suit: Debt collectors should be required to submit basic information about the debt, including the name of the original creditor and an itemized record of the total principal, interest, fees, and other charges that have been added to the debt, when they sue over a debt, so that the consumer can see if it is his or her debt, and in the right amount.
• Increase oversight to ensure consumers are properly notified of lawsuits: Courts should be required to provide supplemental notice of all filed debt collection lawsuits to debtors and default judgments should be prohibited if the notice is returned to the court as undeliverable.
“There’s been an explosion of shady debt collection tactics in recent years that have triggered a record number of complaints from consumers,” said Suzanne Martindale, staff attorney for Consumers Union. “Businesses have a right to collect what they are owed but not to harass consumers for debt that that has been paid off already or doesn’t belong to them.”
In February, the Federal Trade Commission reported that it handled over 180,000 consumer complaints about debt collectors in 2011, more than any other industry.
Contact: Michael McCauley, mmccauley@consumer.org, 415-431-6747, ext 126 or David Butler, dbutler@consumer.org, 202-462-6262