Poll Technica: iPhone dropped calls—is 30% normal? Defensible?

Experts

Policy Counsel
Senior Director of Federal Policy and the Washington Office

Campaigns

We empower consumers through education and action about communication and media issues involving telephone, cable, Internet and wireless services and equipment.

An iPhone user in New York who got frustrated with dropped calls recently discovered that his problems are not as bad as the average iPhone-toting New Yorker. While Geniuses at his local Apple Store were able to verify from logs that his dropped call rate was about 22 percent, he was told that the average in the city is actually 30 percent.