Consumers Union, the policy and advocacy arm of Consumer Reports, appreciates the opportunity to comment on the Federal Communication Commission’s efforts to modernize the Lifeline fund. The Lifeline program has already helped tens of millions of eligible consumers get access to phone service, but a substantial number of low-income Americans – including seniors, veterans, and persons with disabilities – continue to be unable to realize the economic, educational, entrepreneurial, and social benefits that flow from access to broadband. Consumers Union writes today to support the Commission’s decision to expand Lifeline support to broadband, and to provide some recommendations that we hope the Commission considers as it reforms the program to keep pace with consumers’ evolving needs and expectations. Consumers Union urges the Commission to set minimum standards for voice, mobile, and fixed broadband that allow consumers to benefit from the full range of opportunities made possible by these services.

For the full comments, click here.