Consumers Union held a public forum to discuss the importance of making health insurance choices understandable for consumers. The session highlighted the findings from a recent Consumers Union study and featured four expert panelists. Specific sources of confusion were examined, including understanding the function of insurance, the terminology used by the industry, and calculating out-of-pocket costs. This brief distills the discussion into a list of barriers, actionable solutions, and evidence gaps.
BRIEF: Making Health Insurance Choices Understandable for Consumers – Meeting Synopsis (February 4, 2011)