Health insurance often serves as a gateway through which consumers access healthcare. Bad behavior by insurers not only costs consumers money — poor quality plans can also take a toll on consumers’ health. There are a number of ways to hold insurance plans accountable: by demanding consumer interests be protected when plans and providers try to consolidate, by making sure rates are fair, by demanding provider networks are adequate, and by insisting on benefits that get consumers the care they need at a cost they can afford.

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Insurer accountability research & policies