Prepaid Card or Pawn Complaint? The CFPB Is Ready to Help


We support reforms to the financial marketplace that protect consumers from unscrupulous banks and lenders.

By Consumers Union on Monday, July 28th, 2014

Since it began accepting consumer complaints in July 2011, the Consumer Financial Protection Bureau (CFPB) has helped hundreds of thousands of consumers resolve issues with loans, bank accounts, and other financial products. Now, it’s ready to help consumers with prepaid cards and non-bank financial products, such as pawn and car title loans, and credit repair and debt settlement services, the Bureau announced last week.

Prepaid Cards

The CFPB can help you with the following potential prepaid card issues:

  • opening, or closing a prepaid account;
  • overdraft;
  • incorrect or unexpected fees;
  • frauds, scams, or unauthorized transactions;
  • disclosures, and marketing practices; and
  • savings or rewards features.

Debt Settlement and Credit Repair

If you’ve experienced one of these issues with debt settlement or credit repair, contact the CFPB for help:

  • excessive or unexpected fees;
  • advertising, disclosures, and marketing practices;
  • customer service issues; and
  • frauds or scams.

Pawn Shops and Car Title Loans

Borrowers who took out pawn and title loans can get help from the CFPB resolving these issues:

  • unexpected fees or interest charges;
  • loan application issues;
  • problems with crediting payments;
  • issues with the lender repossessing, selling, or damaging the consumer’s property or vehicle; and
  • difficulty with contacting the lender.

 How to Submit a Complaint to the CFPB

  • Online at
  • Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372)
  • Fax the CFPB at 1-855-237-2392
  • Mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244


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