Good news for victims of “Rachel from Cardholder Services” scam
By Maureen Mahoney on Tuesday, January 20th, 2015
How many times have you picked up the phone, only to find “Rachel from Cardholder Services” on the other end? We bet you’ve spoken to her more times than you’d like to admit.
Rachel is part of a scam to steal your money. Her recorded voice offers to lower your credit card interest rates – but later in the call, customers are asked for an up-front payment. Countless consumers have been affected by this scam. Jill from Cobden, IL says:
“I work at home. Robocalls interrupt my work with my students. I need to be able to receive calls from students so it is not as simple as leaving the phone off the hook. I would like Rachel at Card Services to never call me again. I pay no interest, she cannot lower my interest, please make her stop. . . . Maybe Rachel or Ann would like to try getting the student with a particularly short attention span back on task after the lesson has been needlessly interrupted.”
There’s good news on the way for at least some of the consumers who have been impacted by this scam: The FTC will be sending checks for $42.95 each to 16,590 victims. It’s releasing these checks as a part of its November 2013 settlement with several entities who have engaged in this illegal behavior.
We appreciate that the FTC is making some companies pay for harassing consumers, and that some consumers will enjoy a little compensation. But it’s not enough. We want the phone companies to take immediate steps to stop these scammy robocalls now. The technology is available to take quick action on this issue. But so far, many of them haven’t shown enough initiative on blocking robocalls.
Please click here to take action, and add your voice to the thousands of consumers who have demanded that the phone companies make a real change.
We want to hear from you – tell us about the calls you’ve received from robots like Rachel here!