Not on Twitter? Here’s how you can help us amp up the pressure on AT&T and the Robocall Strike Force

Daniela Nuñez
Social Media Program Manager

Monday, January 9th, 2017

This week, Consumers Union, the policy and mobilization arm of Consumer Reports, is launching the #GotRobocalled social media swarm so that when you get a robocall, Randall Stephenson, head of the industry-wide Robocall Strike Force and AT&T’s CEO, knows about it. 

We encourage you to sign up for Twitter today, and start tweeting your #GotRobocalled stories. If you’d rather not now, here are three things you can do instead that will help us get Randall’s attention.

  1. You can call: Call AT&T at 210-821-4105 and press “7” for the executive office, then “2” for a consumer complaint. Say that you are leaving a message for Randall that you got robocalled and that you expect AT&T to help customers block robocalls now.
  2. You can email: Email Randall at and tell him about your latest robocall. Be descriptive and tell him how robocalls are affecting your life and most importantly, that you want his company to be the first to offer real solutions now, ahead of the Strike Force schedule.
  3. You can set up your own Twitter account. This is the best way you can participate in the #GotRobocalled social media campaign.

Here is our updated step-by-step guide for how to set up your own Twitter account and get to tweeting. If you want to read up on it yourself, here is Twitter’s guide.

Step 1: Go to  and click the “sign up” button on the top right corner of the page.

Step 2: Enter your full name, phone or email address, and create a password (be sure to remember it or write it down in a safe, secure place). Optional to check or uncheck “Tailor Twitter based on my recent website visits.”


Step 3: You are prompted to enter your phone number. If you wish to skip sharing your phone number, click “skip” below the “Next” button.


Step 4: Create a username. This is also referred to as your Twitter “handle.” Feel free to make it creative or descriptive but avoid using special characters and keep it under 15 characters long.

Step 5: You have the option to select your interests. Press Continue.


Step 6: You may choose to import your contacts from Gmail or Outlook. If you don’t want to do this, click on “No thanks” on the upper right hand.

Step 7: You can select or deselect users to follow that Twitter suggests. Click “continue” on the upper right hand.

Step 8: You can either turn on notifications or click “not now”. Twitter will create your page.

Step 9: Add a profile pic/”avatar”. Click “edit profile” on your Twitter homepage to edit your photo and background image.


Step 10: Twitter will ask to verify your account otherwise you won’t be able to use your account. Check your email to follow the verification process.

Step 11: Follow Consumers Union on Twitter by clicking on this link and clicking “Follow.”


Ta-da! Happy tweeting.

While we’re kicking off this new action on Twitter, stay tuned for more ways to participate in our campaign social media actions! Follow us on Twitter @ConsumersUnion or email us at

View all Campaign Updates

2 responses to “Not on Twitter? Here’s how you can help us amp up the pressure on AT&T and the Robocall Strike Force”

  1. This is very encouraging to hear. I have AT&T and my call block list is constantly filled with phone numbers from robocalls. I also have my call forwarding list filled to capacity forwarding the robo-calls to Sec. of State office. I hope a solution is put into effect very soon!!

  2. Jim Wilson says:

    I support Consumer’s Union, and your efforts to end Robo Calls. But I do NOT believe in social media. Social media exists because of the profit motive. It provides a medium for data mining and a world where Big Brother becomes reality. Humans are not as clever as we think, and we are hell bent for self-destruction. AND, we don’t really care how much misery and injustice we cause while we are ending civilization, just as long as each of us gets immediate gratification along the way.

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