Time Warner Cable Customers: Have You Signed Up for Nomorobo Yet?!

Maureen Mahoney
Public Policy Fellow

Monday, February 1st, 2016

Here at the End Robocalls campaign, we’re still rejoicing that Time Warner Cable has woken up to the huge consumer movement demanding better solutions to stop robocalls. In a major victory for consumers, TWC announced that customers can go to their VoiceZone account (where they manage features) and add Nomorobo with just one click – for free! We’ve been demanding this action – one of our biggest priorities – from the major phone companies for a year.

Before, TWC customers could only access Nomorobo with a work-around set up through the Nomorobo website. And so far, Time Warner Cable is the only major voice provider that offers this tool directly to their customers. We’d like to see Verizon, AT&T, and CenturyLink follow Time Warner Cable’s example, especially since volunteer testers for Consumer Reports rated Nomorobo highly in stopping unwanted robocalls.

TWC’s decision is really helping to get effective anti-robocalls tools in the hands of consumers. According to Aaron Foss, the creator of Nomorobo, about 3,500 people signed up for Nomorobo in the first five days since Time Warner Cable introduced this feature. To put it in perspective, Nomorobo currently has about 400,000 subscribers total.

We’d like to hear from you. If you’re a TWC customer, has it been easy to access Nomorobo? Has it been effective in addressing robocalls? Please submit your feedback to us here!

Update: Consumers Union recommends that consumers closely evaluate what kind of information they’re willing to disclose to prevent robocalls, so review the privacy policy before signing up for any call-blocking app or service.

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