One of the most knowledgeable and well-respected consumer champions in the country, Jessica Rich joined CR in May 2017 as Vice President, Policy & Mobilization. In this role, Jessica leads the organization’s policy and mobilization efforts to address the most urgent threats and pain points that consumers face today, including data privacy and security, healthcare costs, food safety, corporate accountability, and fairness and transparency in financial services.
Jessica brings more than 25 years of experience with the Federal Trade Commission’s Bureau of Consumer Protection. From June 2013 to February 2017, she served as the Bureau’s director, overseeing Commission attorneys, investigators, and other staff working to protect consumers from deceptive and unfair practices. During that time, her team initiated more than 400 law enforcement actions aimed at putting a stop to privacy invasions and fraud, resulting in billions of dollars recovered for harmed consumers. Jessica also led the establishment of a new Office of Technology Research and Investigations to improve the agency’s ability to serve consumers around issues including the Internet of Things and mobile apps. Earlier in her career, Jessica was the long-time manager of the FTC’s growing privacy program, and she is widely credited with building the program from a small team to the signature program that it is today. Prior to joining the FTC, she was a lawyer in private practice in New York City.
Jessica earned her Bachelor of Arts from Harvard University and her J.D. from New York University Law School.